Video Operations Technician

Capital One
New Orleans, Louisiana, United States
Jun 07, 2023
Jun 18, 2023
Full Time
Locations: Sales - LA - New Orleans, United States of America, New Orleans, Louisiana

Video Operations Technician

A Video technician at Capital One will perform a variety of tasks to ensure Audio Visual, Zoom and Digital Signage platforms are fully operational. You will support and maintain the corporate spaces as designed and/or approved.

Responsibilities :
  • Support and maintain technology
  • Document and maintain Asset Inventory Database
  • Respond to assigned tickets and manage them in a Trouble Ticket System
  • Support Poly Platform - Endpoints and Infrastructure (RPRM & DMA)
  • Support Zoom Platform - Upgrade and Manage Zoom Devices through the Dashboard
  • Support Digital Signage Platform
  • Perform Preventive Maintenance on technology
  • Perform User Acceptance Testing (UAT)
  • Perform On-call duty rotation
  • Perform After-hour and weekend Project work
  • Perform Remote support of enterprise devices
  • Perform Remote support of fellow team members and other sites
  • Manage local vender relationship at the installation/site projects level

Basic Qualifications :
  • High School Diploma, GED or equivalent certification
  • At least 2 years of experience with Windows 10
  • At least 2 years of Audio Visual experience

Preferred Qualifications :
  • Associate's degree
  • 2+ years of TCP/IP networking experience
  • 1+ year of experience with Architectural and Wiring Drawings
  • 1+ year of experience in room control systems (Crestron or AMX)
  • 1+ year of experience with Audio DSP's, Digital Sound Consoles, or Digital Lighting Consoles
  • 1+ year of experience with Cloud based video conference platforms
  • 1+ year of experience with supporting Executive leadership
  • 1+ year of mobile device support

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).