Associate, Field Services

Capital One
Tulsa, Oklahoma, United States
Jun 05, 2023
Jun 16, 2023
Full Time
Tulsa Eastgate (33003), United States of America, Tulsa, Oklahoma

Associate, Field Services

Provide support for a fast-growing group of team members in multiple divisions. Heavy focus on laptop support predominantly with Macs and a mix of Windows, PC's and Mobile Devices.

  • Provide support for a fast growing group of team members in multiple divisions
  • Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices.
  • Top notch customer focused support
  • Excellent written and verbal communication skills
  • Engaged in cross-train efforts amongst peers where applicable
  • Contribute to site level operational readiness, process improvements
  • Effectively manages up as needed
  • Self-aware of gaps in skills, works to improve
  • Frequent collaboration with site lead, acting as back-up when delegated to
  • Cross platform collaboration with immediate peers

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 1 year of experience with OS X and macOS (Sierra)
  • At least 1 year of experience with Windows Operating System
  • At least 1 year of experience with image deployment, software and system testing and encryption and security tools (McAfee)
  • At least 1 year of experience with end user support and remote administration
  • At least 1 year of experience with productivity tools running on Mac (Google Suite, MS Office and Zoom)
  • At least 1 year of Mac experience supporting a large amount of users (100+ users)
  • At least 1 year of experience with platform management and integration (JAMF Casper Suite or SCCM)
  • At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)

Preferred Qualifications:
  • Bachelor's Degree in Business, Information Systems or Computer Science
  • 1+ years of experience with Active Directory services integration
  • 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
  • 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
  • 2+ years of macOS Server administration experience
  • 1+ years of experience with automation and scripting
  • 1+ years of Development experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).