Director, Product Management - Incident Prevention and Management

Capital One
Richmond, Virginia, United States
Jun 05, 2023
Jul 05, 2023
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Director, Product Management - Incident Prevention and Management

At Capital One, we think big and do big things. We are a Top-10 bank by deposits-a high-tech company, scientific laboratory, and a nationally recognized brand. Our products reach tens of millions of consumers and have been recognized by numerous prestigious awards for their customer-friendliness. Capital One was the first major bank to move to cloud computing and to publish APIs for the Open Banking future.

We are looking for a Product Leader for our Enterprise Products Technology team who is imaginative, collaborative and truly passionate around making lives better for engineers. This role will play an active role in improving the availability and reliability of our products by re-imaging how we prevent and manage incidents.

The ideal candidate is:
  • Excited by new technology: you use it, you learn new tech, ideally in your past you built it
  • Energized by engaging with engineers: they are your users, you bring empathy and understanding to the challenges they face day in and day out
  • Product management expertise: building product strategies, operationalizing product metrics, building business cases
  • Comfortable working in the grey space: you are comfortable working through ambiguity and the change management that comes with establishing teams
  • You are or want to become an amazing storyteller and communicator.
  • Have past experience running technology operations, incident management processes or disaster recovery exercises

Responsibilities include:
  • Taking a customer-back and evidence based approach to defining, executing, and delivering a product roadmap and product strategy
  • Working with technical customers of a large platform at the center of the company
  • Engaging customers directly through a variety of channels to serve as the voice of the customer internally- identifying new capabilities, defining product features, and working closely with development teams to get those features incorporated
  • Working in a cross-functional group - closely partnering with engineering, design, operations, finance and executive teams to bring a product to life
  • Drive the product management practice within the organization, defining expectations and commitments.
  • Operationalizing product metrics for the products you own and building the business case for new investment
  • Influencing senior stakeholders to use our products and sharing with them the outcomes we are enabling to strengthen investment

Ideal candidates will demonstrate:
  • Significant expertise in establishing and developing strong working relationships with all levels of associates and external parties, while maintaining appropriate levels of objectivity to their work
  • Ability to work efficiently and effectively in a start-up like environment, and adept at synthesizing a variety of technologies and capabilities into high quality products and applications that customers love
  • Expertise building multi-year product strategies and authoring business cases
  • Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
  • Technical knowledge and depth necessary to propose and influence new product and feature ideas, especially in the space of web APIs and their role in connecting the dots for a large enterprise.
  • Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases
  • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives
  • History of teamwork and a willingness to roll up one's sleeves to get the job done

Basic Qualifications:
  • Bachelor's degree
  • At least 7 years of product management experience
  • At least 4 years of experience working with software engineering teams
  • At least 3 years of experience in people management

Preferred Qualifications:
  • Master's degree
  • 8+ years of experience translating business strategy and analysis into consumer facing digital products
  • 7+ years of experience in Agile or Lean product management methodologies
  • 5+ years delivering Software as a Service (SaaS), or web API-driven products to technical customers.
  • Good understanding of DevOps with an understanding of how modern software is built, packaged, deployed, and observed in the Cloud.
  • 5+ years of people management experience
  • 3+ years experience in human-centered product discovery methods, such as design thinking and service design

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).