Principal Risk Specialist - Controls Monitoring Team

Capital One
Richmond, Virginia, United States
Jun 02, 2023
Jun 15, 2023
Full Time
West Creek 8 (12080), United States of America, Richmond, Virginia

Principal Risk Specialist - Controls Monitoring Team

As a Principal Risk Specialist in Capital One's Customer Resiliency Risk Management organization, you will apply your people leadership and process management skills to our Monitoring and Controls processes. You will lead a team responsible for improving business efficiency, customer experience, delivering excellent results, and reducing risk. You will enable improvements to our controls efficiency through supporting the deduplication, centralization, and automation of existing controls, and identify preventive solutions to reduce exceptions to our detective controls. You will collaborate with, educate, and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card Customer Resiliency.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

General Responsibilities:
  • Leading a high performing team of associates
  • Apply leadership skills such as communication and change management to help drive key priorities like technology changes and continuous improvement
  • Exh ibit excellent people management skills; helping associates grow and develop while holding them accountable, encourage and demonstrate a positive attitude, team spirit, set high standards, coach team members, provide feedback, communicate a vision, and encourage innovation
  • Providing subject matter expertise when representing the department in projects and supporting internal and external audits
  • Proactively identify process improvements that will improve Risk Assessment and Controls Management practices, and that are aligned with desired customer outcomes
  • Assist in implementing policies, procedures, new systems and organization changes
  • Strong ability to create and deliver verbal and written communications between business partners
  • Perform actions that continuously support Risk Management, Compliance, and Audit activities

Basic Qualifications:
  • High School Diploma, GED or equivalent certification*
  • At least 2 years of experience in Process Management
  • At least 1 year of experience in coaching, mentoring or leading others

Preferred Qualifications:
  • Bachelor's Degree or military experience
  • Lean, Agile, Scrum, Six Sigma certifications
  • 1+ years of experience in Risk Management
  • 3+ years of experience In Process Management
  • 2+ years of experience in People Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).