Assistant Relationship Manager
- Employer
- Capital One
- Location
- Downers Grove, Illinois, United States
- Closing date
- Jun 22, 2023
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Assistant Relationship Manager
ARM Job Description
Do you have an eye for detail and would enjoy working behind the scenes in a fast paced Auto Finance Division? Speed, accuracy, and finesse can help boost your performance as a Assistant Relationship Manager. The Assistant Relationship Manager in the Auto Finance Division provides support to both operations and sales. You will review, verify, and process loan documentation to assist Capital One customers, and provide our Dealer Customers with a Brand Defining Funding Experience. You will work through a blend of Inbound and Outbound phone calls to gather and verify loan information with customers and other business partners in order to process loan funding, payments, underwriting, and change of ownership. Expect to work in a fun, fast paced environment, where monthly goals are recognized and encouraged.
Ability to work a Monday through Saturday schedule, ranging in hours from 8 am to 8 pm, with potential opportunity to update shift after 1 year in tenure as well as the ability to work overtime.
A likely match for this position is an energetic and fun individual who has effective communication skills. Strong multitasking, efficient typing, and attention to detail will also serve as valuable skills within this fast-paced position. Individuals who have strengths in quality assurance and process management may also be a solid match. We are seeking positive people, who think problem solving is fun.
General Responsibilities:
- Act as a Funding coordinator between Capital One and our dealership customer.
- Gather and verify loan documentation, which could include a blend of Inbound/Outbound phone calls with customers and business partners
- Identify, document, and correct identified errors with loan documentation and loan process and programs
- Educate Dealer Customers on Capital One Auto Finance's policies and procedures.
- Collaborate with teammates cross-departmentally to solve problems.
Basic Qualifications:
- High School Diploma, GED or Equivalent certification
Preferred Qualifications:
- Associate's Degree
- At least 2 years of Sales or Customer Service Experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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