Commercial Relationship Manager

Herndon, Virginia
May 31, 2023
Jun 29, 2023
Full Time

The Commercial Relationship Manager (CRM) will work closely with the business banking team and the various retail channels to drive production. The CRM is responsible for the generation and management of all commercial loans and expanding business banking. The CRM will be responsible for originating new commercial loans in Virginia market and will focus on OOCRE, C&I and SBA Lending. The Commercial Relationship Manager will also be responsible for the generation, pre-screening and management for new commercial loans, with objectives related to loan production, portfolio growth, fee income, profitability, credit quality, loan delinquencies, member service, and personnel development.


  • Stay abreast & ensure compliance and operational risk controls in accordance with NWFCU and NCUA regulatory standards and policies
  • Collaborate with other divisions within the credit union
  • Effectively demonstrate the ability to make timely, prudent and in-depth credit evaluations that meet the minimum credit requirements as established in the loan policy manual
  • Oversee all aspects of the credit process; loan origination, pipeline management, prescreening, cash flow and collateral analysis, credit review, due diligence and loan closing
  • Structures, processes and reviews all loan renewals, extensions, risk rating recommendations, modifications and TDR's
  • Development and implementation of an effective sales calling program targeting industries that fall within the CU risk profile
  • Meet with existing and perspective members to continuously promote the Northwest brand while identifying cross-selling opportunities and potential referrals to other department
  • Target focus for origination is ideally split between OOCRE, C&I Lending and SBA
  • Work with the VP of Commercial & SBA Lending to discuss pricing recommendations
  • Review all Credit Memorandum's to include credit analysis and deal recommendation
  • Provide quality member service through various communication methods
  • Performs other related duties as assigned
  • Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)


  • Bachelor's Degree in Business Administration or related field or equivalent experience
  • Minimum 5 years' experience in Commercial Lending
  • Formal credit training is preferred but not required, i.e. Omega Certification, RMA or equivalent
  • Ability to maintain effective relationships with internal partners, members, service providers and external Center of Influences (COI's)
  • Strong understanding of SBA guidelines, policies, procedures and eligibility criteria
  • Ability to generate loans, deposits and fee income with existing and prospective members
  • Ability to comply with all internal organizational policies and procedures
  • Knowledge of credit underwriting, cash & accrual accounting procedures, cash flow analytics and loan documentation required
  • Must possess strong conflict resolution skills and the ability to mediate customer service problems, or credit disputes when they arise
  • A book of business is preferred, but not required
  • Effective oral & written communication skills


EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or

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