Delivery Lead II, Collaboration

Washington, DC
Jun 30, 2023
Jul 22, 2023
Full Time

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

Information Technology Services is responsible for AARP enterprise-wide technology and information security functions. Services range from infrastructure design and operations, system and software lifecycle implementations, enabling the mobile workforce and protecting AARP network, systems and data. A variety of technologies and practices are used including cloud computing, automation, artificial intelligence and machine learning within highly collaborative Agile teams.

The Delivery Lead II, Collaboration role drives predictable, quality delivery while maintaining a focus on continuous team improvements. Engages in platform/product roadmap development and collaborates with stakeholders to assess information technology needs, define requirements, and develop solutions. Coaches the team on agile practices and ceremonies, facilitates activities, and leverages data to identify opportunities for team, process, or technology improvements.


  • Integrates rapid delivery (Agile or other) principles into team practices and work products, including coaching the team on reporting, backlog development, refinement, and prioritization, and facilitating team ceremonies.
  • Ensures team incorporates best practices and enterprise guidance around architecture, information security, agile delivery, quality engineering, governance, service management, and user adoption.
  • Drives creation of consistent, value-driven user stories and implementation of high-quality solutions while focusing on customer centricity.
  • Leverages delivery analysis and tools to evaluate, optimize, and continuously improve team output and delivery of business and technology outcomes.
  • Identifies risks and dependencies proactively, removes impediments, and spearheads team problem-solving to achieve resolution and/or escalate concerns as needed.
  • Manages the team's financial budget, software licensing for applicable tools, and third-party relationships.
  • Develops statements of work for third-party vendors or contractors that adhere to procurement standards and specifically includes operational requirements and outcome-based deliverables.
  • Works with other delivery leads through a community of interest to increase the effectiveness of agile delivery within the organization.


  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field or the equivalent in work experience.
  • 10+ years of progressive IT experience and use of agile delivery methodologies, including Scrum and Kanban.
  • Experience with agile tools like Jira/Greenhopper, Jira Align, Rally, Version One or equivalent.
  • Knowledge of the Microsoft 365 product suite (Teams, SharePoint, Exchange, etc.), telephony, and other content and collaboration solutions.
  • Experience with budget responsibility, statements of work, and vendor management.
  • A demonstrated ability to work within a team and build consensus towards a technical direction.
  • Technology delivery experience from concept to design, development, implementation, and support.
  • SAFe, Certified SCRUM Master, and/or PO/PM certifcations preferred.

Additional Requirements
  • Regular and reliable job attendance.
  • Effective verbal and written communication skills.
  • Exhibit respect and understanding of others to maintain professional relationships.
  • Independent judgement in evaluation options to make sound decisions.
  • In office/open office environment with the ability to work effectively surrounded by moderate noise.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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