HRO Program Analyst

Working from home
May 30, 2023
Jun 16, 2023
Full Time
Job Summary

Aptive is seeking a Program Analyst for a High Reliability Organization (HRO) initiative with demonstrated experience in a government and/or commercial healthcare environment and an understanding of healthcare transformation efforts. In this role, the Program Analyst, Jr. will be responsible for supporting the Department of Veterans Affairs (VA) Veterans Health Administration's (VHA) journey to become a n HRO across 170+ sites of care and all program and administrative offices :
  • Participate in a large program with multiple concurrent workstreams, multiple subcontractors, and focuses on a number of complex initiatives that address, implement and apply HRO sustainment across the health system.
  • Support HRO cultural transformation through project management.
  • Conduct analysis of outcomes within the team.
  • Collaborate with senior leaders in utilizing and continuously evaluating and improving existing enterprise-level tools, organizational structures and systems, and strategies to facilitate the development and sustainment of safe and reliable care practices with a focus on leadership commitment, patient safety culture and continuous process improvement
  • Maintain current knowledge of standards, rules and regulations as mandated by the Department of Veterans Affairs, Centers for Medicare and Medicaid Services and other quality organizations.

This is a remote, full-time position and may include some travel.

Primary Responsibilities

  • Focus on project delivery and business and technical integration.
  • Support the project team and daily operations of project development, project delivery and oversight of key business enablers on projects to achieve the project objectives and goals.
  • Communicate with project stakeholders across the health care system.
  • Understand technical guidance to the project team in performance of the work, and incorporate the level of quality for all work products
  • Support direction and coordinate the planning and production of all tasks and support activities. Share ideas in shaping of next steps.
  • Lead and support staff to carry out the functions and activities to address, implement and apply HRO principles and practices.
  • Utilize data and comparative analytical processes in recommending design and implementation of innovative programs to improve service excellence, customer satisfaction and compliance to patient care and regulatory standards.
  • Function as a facilitator in implementing action plans and process improvement strategies at service and health care system level.
  • Contribute ideas and recommendations for the establishment of standards of care, policies and objectives for the enhancement of HRO concepts/culture organization wide.

Minimum Qualifications

  • 3 + years of relevant work experience in a g overnment and/or healthcare setting .
  • Bachelor's degree
  • Flexible and open to change ; ready to participate in process improvement efforts.
  • Ability to work during regular business hours to attend all client and internal team meetings during the work week.
  • Ability to obtain and maintain a P ublic T rust clearance.
  • Legal authorization to work in the U.S.


Desired Qualifications

  • Thorough understanding of the clinical healthcare environment.
  • Strong hands-on analytical, project management and communication skills.
  • Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment.
  • Capable self-starter with a drive to get all types of work done and high attention to detail.
  • Excellent ability to communicate across most mediums and settings.
  • Master's degree in a related field of study.
  • Accredited, credentialed, and/or certified provider of clinical services or healthcare operations.
  • PMP certified or equivalent.
  • Lean Six Sigma Green Belt

About Aptive

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We're advisors, strategists, and engineers focused on people, above all else.

We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

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