Associate, Field Services (Remote Eligible)

Capital One
Lafayette, Louisiana, United States
May 28, 2023
Jun 02, 2023
Full Time
Locations: Sales - LA - Lafayette, United States of America, Lafayette, Louisiana

Associate, Field Services (Remote Eligible)

This role will provide customer support for onsite Capital One employees from one of the multiple Capital One locations as well as supporting a remote workforce. Responsible for performing computer network repair, troubleshooting software and hardware related tasks. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues. Ideal candidate will cover the Lafayette, LA branches & back-office sites.

  • Provide support for Capital One team members in multiple divisions
  • Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices
  • Troubleshooting technical issues
  • Top notch customer focused support
  • Following up with customers to ensure problems are resolved
  • Excellent written and verbal communication skills
  • Engaged in cross-train efforts amongst peers where applicable
  • Contribute to operational readiness, process improvements
  • Self-aware of gaps in skills, works to improve overall performance
  • Collaborates with manager and team leads to identify process improvements
  • Provides backup support when other team members are out of the office
  • Cross platform collaboration with immediate and external teams within organization
  • Testing and evaluating new technologies
  • Provide support in the form of procedural documentation
  • Perform subject matter expert duties virtually to other support teams-cross training
  • Manage and maintain incident queues and meet Service Level Agreements
  • Assist call-ins or live chat with technical difficulties through the support channels
  • Maintain and update equipment information databasesystem
  • Support vulnerability remediation efforts to meet compliance requirements
  • Support onboarding/offboarding efforts through support channels (Slack/appointments/Zoom sessions/Service Desk)
  • Support equipment refresh efforts through support channels (Slack/appointments/Zoom sessions/Service Desk)

Capital One is open to hiring a Remote Employee for this opportunity.

Basic Qualifications:
  • High School Diploma, GED, or equivalent certification
  • At least 1 year of experience with PC hardware and software support
  • At least 1 year of experience with technical troubleshooting, system imaging, and hardware break-fix support
  • At least 1 year of experience with Windows 10 operating system
  • At least 1 year of experience with Mac operating system

Preferred Qualifications:
  • Bachelor's Degree in Business, Information Systems or Computer Science
  • 2+ years of experience with Active Directory services integration
  • 2+ years of experience with macOS
  • 2+ years of experience with image deployment, software and system testing and encryption and security tools on Windows and macOS

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $84,300 - $96,200 for Associate, Field Services

Location is San Francisco, California: $89,200 - $101,800 for Associate, Field Services

Remote roles in other areas of New York & California, and across Colorado & Washington: $71,400 - $81,500 for Associate, Field Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).