Police Communications Specialist Trainee
- Employer
- Washington Metropolitan Area Transit Authority
- Location
- Washington D.C
- Closing date
- Jun 9, 2023
View more
- Industry
- Delivery and Transportation
- Function
- Communications
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Details
The MTPD has tri-state jurisdiction and operates in the District of Columbia, the State of Maryland, and the Commonwealth of Virginia. In addition, the MTPD offers a rich benefit package to include health, dental, group life insurance, paid holidays, annual and sick leave, a 457 Deferred Compensation Plan and a 401a Plan, tuition reimbursement, flexible spending accounts, and free transportation.
The successful candidate for this Trainee position will have preferred skills in: Call taking in a high volume call center, preferably in an emergency setting, quick and accurate data entry skills, attention to detail, and the ability to multi-task. Candidate should have the ability to make sound decisions and respond quickly to requests that assist in the safety of WMATA patrons, employees and MTPD officers. Strong preference for candidates who are Bi-lingual.
This position is in person/onsite with days off consistent with the training officer. The salary range for this position is $56,852.36-$85,869.95.
Minimum Qualifications:
Education
- A high school diploma or GED
Experience
- One (1) year of clerical experience, customer service or experience working with the public.
Preferred
Experience
- One (1) year of clerical experience, customer service or experience working in a high-volume call center
Other Requirements
- Must attend training to attain and maintain certifications from Maryland and Washington, DC, which allows incumbent access to criminal justice databases, used daily while on duty (WALES and METERS). A passing score on the test (s) issued by each state/jurisdiction is required to obtain the initial certification, as well as bi-annual recertification to remain a valid user of the system.
- May be required to work variable shifts as needed, at times during inclement weather and when necessary, work extended tours of duty without notice.
Medical Group:
Ability to satisfactorily complete the medical examination for this position. Must be able to perform the essential functions of this job either with or without reasonable accommodation(s).
Job Summary/Duties:
The Police Communications Trainee performs technical and administrative public safety communications work in an emergency communications call center. The Incumbent is responsible for learning how to receive and process all calls for service to the Metro Transit Police Department (MTPD), coordinate with other jurisdictional police and fire departments, make appropriate notifications and then performs these duties under supervision. The Trainee is responsible for making appropriate decisions during periods of stress. The incumbent provides support services to the unit and other MTPD divisions.
Essential Functions:
- Receives emergency and non-emergency calls for service.
- Operates communications console equipment, computer aided dispatch (CAD) system, telephones, and personal computer to expedite a variety of emergency, non-emergency and complaint calls from the public.
- Conducts queries in police multi-jurisdictional criminal information systems.
- Provides callers with customer support, acknowledges WMATA customer complaints, inquiries and recommendations during non-business hours, when WMATA customer service center is closed.
- Sends notifications as required to various WMATA management and external government recipients, reference police or public safety emergencies.
- Dispatches police officers, officials and emergency management personnel to calls for service.
- Evaluates the closest and the safest location for first responders to intercept moving trains and moving buses when an emergency call has been received.
- Reports radio malfunctions to WMATA's radio maintenance department
- Finds current locations of buses and trains. using WMATA Bus and Rail tracking systems. to find current locations of buses and trains.
- Reviews calls and produces recordings of calls using the NICE recording system.
Other Functions:
- Provides support services to the unit and other MTPD divisions.
The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
Evaluation Criteria
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
- Skills and/or behavioral assessment
- Personal interview
- Verification of education and experience (including certifications and licenses)
- Criminal Background Check (a criminal conviction is not an automatic bar to employment)
- Medical examination including a drug and alcohol screening (for safety sensitive positions)
- Review of a current motor vehicle report
Closing
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.
Company
The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.
Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.
Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.
Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.
We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.http://content.wmata.com/jobs/employment_opportunities.cfm
- Website
- http://www.wmata.com/
- Location
-
600 Fifth St. NW
Washington
DC
20001
US
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