Service Director Bus Transportation

Washington D.C
May 23, 2023
Jun 02, 2023
Executive, Director
Full Time
Division Operations:

Minimum Qualifications:

  • Bachelor's degree in Transportation Management, Public Administration, Planning, Business Administration, or related field.
    • In lieu of a Bachelor's Degree, a High School Diploma/GED and four (4) years of experience planning, coordinating, and managing major bus or related vehicular fleet operations functions may be considered.

  • Ten (10) years of progressively responsible senior level management experience in a unionized operations environment, which includes at least five (5) years in a management or leadership capacity over large teams

  • Must possess a valid state issued Driver's License in jurisdiction of residence.

  • Experience in bus operations or public transportation service delivery.

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation
  • In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

Job Summary:

The Service Director, Bus Transportation, oversees and directs operations for service delivery originating from all Bus Divisions within WMATA. The incumbent has overall accountability for Division operations which includes monitoring the performance of Metro Bus Operators, Depot Clerks, Division office staff and, through subordinate managers, ensuring established performance standards are met. This position is charged with effectively implementing and modifying bus operations procedures and processes to ensure timely and safe public bus transportation. The incumbent partners with the Bus Operations Control Center (BOCC), Bus Planning/Scheduling, and Bus Training staff to ensure the provision of high quality, customer focused, efficient, and cost-effective transportation services to the community by monitoring key performance metrics and initiates the necessary actions to meet related target goals. Those performance metrics include absenteeism, operating budget adherence, on time performance, customer complaints, employee and customer injuries, and preventable accidents. This position will be responsible working closely with leadership from multiple labor unions and managing a large union workforce.

  • Oversees the operation of the department's daily service requirements. Manages the activities of Bus Transportation and fully supports the goals and objectives of the Operations Divisions.
  • Develops, implements and manages programs, policies, and procedures by setting annual goals and standards, measuring and reporting monthly progress, reviewing existing department policies and procedures, and developing needed plans and procedures for improvements.
  • Supervises personnel by developing the department's management team, overseeing daily functioning, performing periodic performance evaluations, and providing performance feedback.
  • Supports budget preparation and execution for Bus Transportation Operations. Ensures all operational activities are accomplished efficiently, safely and economically, and in conformance with the organization's mission, goals, and performance objectives.

  • Attends and participates in high level meetings, hearings and planning sessions, both internal and external to the Authority. Makes presentations to municipal and government representatives and community groups related to the services of the Office of Bus Transportation.
  • Develops verbal and written responses to high level correspondence, prepares periodic reports to assess possible problems, trends or others concerns, performs special assignments, and conducts investigations.
  • Conducts investigations and holds grievance hearings in accordance with corresponding union agreements.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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