Senior Associate, Market Engagement

Capital One
New York, New York, United States
May 27, 2023
Jun 18, 2023
Full Time
NYC 299 Park Avenue (22957), United States of America, New York, New York

Senior Associate, Market Engagement

External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement.Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

Our approach involves focusing on innovation and opportunity related to long term well being for our associates, customers, and communities. On the intersection between business and social impact. On disruption and dreaming of a better way. This is the language of changing things for the better.

The Community Impact and Investment team creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission driven financial institution through:
  • Fueling strategic community investments (e.g. grants, skills, loans)
  • Delivering insights, advice and resources that inform Capital One's products and services
  • Activating the capabilities of "impact forward" associates

The Community Impact and Investment team supports Capital One through leading enterprise volunteerism, conducting market research, fostering community relationships, grant making, originating CDFI loans and partnering with and advising LOBs.

The Opportunity and Role:

Community Impact and Investment is kicking off a multiyear transformation to increasingly align business strategy and social impact; launch new, different, and more holistic approaches to investing in our communities; use Capital One's volunteer time and talent in increasingly strategic ways; and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of financial inclusion.

We're seeking a Senior Associate to join our North East/Chicago team. This team is charged with deeply understanding challenges and opportunities in the North East/Chicago customer geographies and bringing that market intelligence to bear to ensure we are investing in the right programs and with the right partners to advance socioeconomic mobility in the community while maximizing impact for Capital One's reputation and business agenda. This is a team of relationship-first changemakers who build strong external relationships and distill insights, make connections and identify and execute on opportunities for COF to make investments at the nexus of community impact and COF's business strategy.

This role involves up to 50% travel as needed. It also involves attending events before and after normal business hours and overnight trips / conferences.

In this role, you'll be expected to demonstrate proficiency in two key areas:

Gathering Market Intelligence
  • You'll conduct research. You'll scan the market to identify, analyze, and vet possible partners across a wide variety of local community organizations including social and nonprofit organizations, activists, influencers, small business leaders, policymakers, CDFIs and other local funding organizations or in-market financial services providers across the North East/Chicago market
  • You'll create relationships with those players to understand how Capital One shows up in our local communities relative to how we are supporting local community needs and moving the needle on socioeconomic mobility.
  • You will monitor and assess (in partnership with GPAG and Comms teams) emerging local events and engage the appropriate internal stakeholders and working groups accordingly

Transforming Market Intelligence Into Tangible Impact
  • You will create presentations and reports to bring your team's local market insights to CII and EA to inform where, how and why to make local market investments that advance Capital One's mission
  • You'll partner closely with your market team and your peers on our analytics, associate and program teams to write proposals for new local market investments
  • You'll manage the relationships with the existing portfolio of North East/Chicago community partners and their associated grants. You'll evaluate, rationalize and align this backbook against a go-forward investment strategy.
  • You'll support our North East/Chicago Market President Network operations by managing meeting routines, creating materials, documenting all decisions and managing risk or governance documentation, and delivering monthly reporting actuals and projections for MPN grantmaking and volunteer efforts.
  • You'll oversee and deliver reporting for your region to monitor COF community presence, local sentiment, and the extent to which we are mobilizing COF resources (time, talent, dollars) to the place of most compelling community need

We want you if you are:
  • Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.
  • Wired for Collaboration and Connection: You thrive in a matrixed organization because you know that together we can do better. You're obsessed with building and cultivating relationships. You love the chance to share your perspective, to hear the perspectives of others, and to figure out how teams can collaborate.
  • Do-er . You're biased toward action, you try things and sometimes you fail. You can get around your own roadblocks and you remove obstacles for your team to stay focused on enterprise goals.
  • Intellectually Curious, with a strong Point of View. You ask why, you explore, you're comfortable with ambiguity, you're hungry to learn and a seeker of new challenges. You use this curiosity to develop and then refine, and refine, and refine your POVs.

Basic Qualifications:
  • At least 2 years of experience working in a for-profit company
  • High School Diploma, GED or equivalent certification

Preferred Qualifications:
  • Experience in market analysis
  • Experience with complex stakeholder management
  • Experience in financial services
  • Experience in sales or other domains deeply dependent on the quality of relationship management
  • Community organizing, nonprofit, or political experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $87,300 - $99,600 for Sr. Associate, Community Impact and Investment

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).