FIA System Administrator

May 17, 2023
May 27, 2023
Full Time
Minimum Qualifications:

Graduation from an accredited college or university with a Bachelor's degree in Information Systems Management, Business Administration, Public Administration or Transportation. A minimum of four (4) years experience in fire and intrusion alarm system troubleshooting, repair, and installation. Considerable and progressively responsible experience in fire and intrusion alarm systems to include installation, troubleshooting, test equipment operation, and preventive/corrective maintenance actions.

Or, an equivalent combination of post-high school education and a minimum of six (6) years experience in fire and intrusion alarm system troubleshooting, repair, and installation. Considerable and progressively responsible experience in fire and intrusion alarm systems to include installation, troubleshooting, test equipment operation, and preventive/corrective maintenance actions.

Successful completion of the EST3 Certification and EST3 Synergy Enabled Certification is required within one year of employment.


Possession of, or ability to obtain, a District of Columbia, Maryland, or Virginia motor vehicle operator's license issued from state of residence.

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Ability to perform strenuous physical tasks, i.e., frequently lifting of objects weighing up to 50 pounds and occasionally, to 75 pounds.

Mission Essential Designation:

In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

Job Summary/Duties:

Under limited supervision, administers all aspects of the Authority's Fire and Intrusion Alarm (FIA) System supporting Metrorail Services. Employee plans and coordinates system utilization, and performs growth analysis and capacity planning. Employee performs systems and applications analysis to produce a variety of innovative solutions to complex problems. Employee collaborates with Authority departments to formulate MultiNet Manager System operational standards, database formats, response procedures, monitoring profiles, and responsibilities. Employee has considerable latitude for independent judgment and action within established guidelines. Employee is supervised by a Supervisor (Area) Manager, Communications Systems Maintenance.

Responsible for managing three main databases that are maintained in the MultiNet Manager System: (1) History Database which contains a record of all events and actions that have taken place; (2) Screen Database which contains information for the backgrounds, devices, buttons, etc., for all of the screens and sites on the MultiNet Manager network; and (3) the System Database which contains all workstation configuration parameters, including monitoring and security profiles.

Responsible for coordinating MultiNet Manager System operating standards, database formats, response procedures, monitoring profiles and responsibilities with applicable Authority departments.

Responsible for ensuring that the MultiNet Manager Wide Area Server routes event status information from the remote sites to the appropriate operator workstations across the WMATA Local Area Network (LAN) by location, line, and/or event type.

Responsible for creating and maintaining necessary user and monitoring profile configurations to satisfy Authority departmental operational needs. Responsible for modifying, as required, the ADT-created MultiNet emergency response text files and site guidance text to provide the system operators with accurate, up-to-date response information for each type of alarm. Responsible for administering the ACDB/Card reader access database and upload updated information to the FIA system at the Metrorail stations.

Responsible for establishing customizable operator monitoring profiles to define which events are monitored by which operator workstations based on location, geographical areas and device types.

Responsible for creating various reports from the information stored in the history database using the History Manager. Responsible for coordinating with Authority departments to ascertain report requirements and creating reports that meet their unique requirements.

Responsible for maintaining icons that represent each addressable alarm point on the site maps. Responsible for maintaining the independent or general informational text message associated with each icon. Responsible for maintaining site maps, station and ancillary kiosk files, icon placement, and text input. Responsible to ensure that the system database is automatically synchronized to all operator workstations across the WMATA LAN at pre-defined times.

Responsible for managing card reader access rights and time schedules. Responsible for administering the access control database (ACDB) and downloading to the ADT 3000 Fire and Intrusion Alarm (FIA) panel via the WMATA LAN.

Provides expert level diagnosis and correction of system problems. Develops problem diagnosis and correction documents and system performance monitors. Diagnoses system performance problems.

Designs and manages database and server archiving and back up processes. Performs backups and occasional file restorations (recovery). Develops, tests and executes processes for recovering the databases in the event of corruption.

Develops disaster recovery plans and maintains system backups. Assists in testing disaster recovery procedures. Executes the disaster recovery plan as directed by management.

Performs diagnostic work of a complex nature to determine causes of equipment malfunctions and performs assigned repair work necessary to restore equipment to service.

Works various assigned shifts based on a seven-day, twenty-four hour schedule.

The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.