Duties

The incumbent ensures effective and efficient server maintenance and operations workflow and practices to help improve availability and performance of systems and dependent environments. Duties also include collaborating with supervisors, managers, executives, and judges locally as well as at other court units. The incumbent reports directly to the Director of Information Technology and provides quality customer service and systems support services.

Responsibilities

• Monitor system and network performance, analyze, isolate, and solve complex system and network problems.
• Perform software and hardware installations, updates, upgrades, and configurations/reconfigurations.
• Develop expertise and prepare instructions to train users on new technologies.
• Perform administrative support and troubleshooting of Microsoft Office 365, Active Directory, and Group Policy.
• Participate in and support vulnerability assessment and mitigation.
• Participate in the development, testing, and implementation of disaster recovery procedures for all automated information systems.
• Perform local and remote access support and troubleshooting.
• Research and make recommendations in all areas of automation needs.
• Maintain and support the Court's local area networks, storage devices, physical and virtual environments.
• Ensure all systems are configured, maintained, and operated to meet local and national standards.
• Perform helpdesk related duties and provide on-call support.
• Perform other duties as assigned.

Requirements

Conditions of Employment

United States citizenship is required for consideration for this position.

Employees are required to adhere to the Code of Conduct for Judicial Employees .

Employees of the United States District and Bankruptcy Court for the District of Columbia are excepted service appointments. Excepted service appointments are "At-Will" and can be terminated with or without cause by the court.

Employees are required to use the Electronic Funds Transfer (EFT) for payroll deposit.

The selected candidate will undergo a background check and a Moderate Risk Background Investigation (MBI). This is a five-year background investigation with five-year periodic updates.

Selection will be made consistent with the provisions of the Equal Employment Opportunity Plan adopted by the United States District and Bankruptcy Courts for the District of Columbia.

Qualifications

To qualify for the CL-27, the candidate must also possess a minimum of two years of specialized experience.

To qualify for the CL-28, the candidate must also possess a minimum of two years of specialized experience or the completion of a master's degree or two years of graduate study (27 semester or 54 quarter hours) in an accredited university in a field closely related to the subject matter of the position.

Specialized Experience: Progressively responsible experience that is in, or closely related to, the work of the position that has provided the particular knowledge, skills and abilities to successfully perform the duties of the position.

Preferred Experience: The ability to communicate effectively both orally and in writing is critical. Must have excellent interpersonal skills and be able to effectively communicate with technical support staff and non-technical users. Must be able to maintain complete and highly accurate records and files.

Excellent organization skills, the ability to respond to requests on short notice, and the ability to manage multiple tasks and stringent deadlines are essential.

Must exercise good judgment, flexibility, and initiative.

Education

The successful candidate must possess a bachelor's degree from an accredited college or university in information technology or a field closely related to the subject matter of the position.

Additional information

Full-time employees of the United States District and Bankruptcy Courts for the District of Columbia are eligible for a full range of benefits to include:

• A minimum of 10 paid holidays per year.
• Paid annual leave in the amount of 13 days per year for the first three years, 20 days per year after three years, and 26 days per year after fifteen years.
• Paid sick leave in the amount of 13 days per year.
• Federal Employees' Retirement System (FERS).
• Optional participation in the Thrift Savings Plan (TSP), the Federal Employees Health Benefits Program (FEHBP), Federal Dental and Vision Insurance Program (FEDVIP), the Federal Employees' Group Life Insurance (FEGLI), the Flexible Benefits Program, the Commuter Benefit Program, and SmartBenefits (mass transit subsidy up to $300 per month).
• Employee Recognition Program, budget permitting.
• Tuition Assistance, budget permitting.
• Workers' Compensation Program.
• On-site physical fitness facility.
• Flexible work schedule.
• Federal Occupational Health Services Program (FOH)/ On-site Health Unit.
• Employee Assistance Program (EAP)/Work Life Services.
• Virtual Learning through the Judiciary Online University.
• Student Loan Forgiveness for Public Service Employees.
• Priority enrollment for children beginning at three months of age until kindergarten of all employees of the United States Courts in the Thurgood Marshall Child Development Center (TMCDC).

For more detailed information about Federal Judiciary benefits, please go to https://www.uscourts.gov/careers/benefits .