Aviation Safety Inspector (Operations)
- Location
- South Portland, ME, United States
- Posted
- May 25, 2023
- Closes
- Jun 24, 2023
- Ref
- 727768100
- Function
- Security Guard and Public Safety
- Industry
- Government and Public Services
- Hours
- Full Time
Summary
The incumbent serves as a operations technical expert responsible for developing policies, standards, programs and procedures for the National Federal Aviation Administration (FAA) Safety Team (FAASTeam) to include the FAASTeam National Performance Plan.
Duties
Collaborates with FAASTeam personnel, lines of business and external aviation organizations to address safety issues and seeks innovative mitigation strategies of such issues. Analyzes safety issues and seeks a wide range of non-regulatory responses to ensure rapid adoption of remedies to aviation safety concerns.
Aviation safety education is an integral part of meeting the FAA's statutory obligation to promote aviation safety.
The FAA provides aviation education and guidance to all segments of the aviation community. Aviation education targets the general aviation (GA) community and enjoys an important human factors role in the relationship that the FAA has with the flying public.
Independently develops and manages aviation safety procedures, supports national initiatives and products for the accomplishment of the National FAASTeam mission. Determines appropriate goals and objectives for the National FAASTeam in coordination with national guidance.
Establishes collaborative relationships with external aviation organizations to address safety issues and seeks innovative mitigation strategies of such issues. Analyzes safety issues and seeks a wide range of regulatory and non-regulatory responses to ensure rapid adoption of remedies to aviation safety concerns.
Responsible and accountable for representing the FAA in coordinating safety programs such as safety promotion and risk management activities within the aviation environment. Interfaces include certificated airmen, air agencies, air operators, general aviation organizations, designees, the general public, and airport organizations. Participates with industry, internal and external work groups and teams to address specific safety concerns and aviation issues. Develops guidance and associated products to implement policies addressing safety and related aviation requirements.
Represents the FAA in meetings with foreign civil aviation authorities to collaborate on best practices to enhance aviation safety. Works with safety officers of foreign air operators to increase global aviation safety. Develops partnerships with officials of international aviation organizations in each segment of aviation such as unmanned aircraft systems, agricultural, emergency medical services, helicopter operations, air tours, etc.
Works collaboratively and interdependently with other divisions, offices and various lines of business of the agency for promotion and education of regulatory compliance in safety related areas. Works collaboratively and interdependently with external stakeholders to identify safety risks, create awareness of trends impacting aviation safety and establish safety programs.
Provides technical assistance to other national and international aviation safety organizations and maintains close liaison with those external national and international aviation organizations, certificated airmen, air carriers, air agencies, air operators, general aviation organizations, designees and airport organizations, to identify and resolve potential safety problems and establish safety programs.
Participates and/or serves as an advisor in joint FAA-industry meetings, steering committees and other workgroups as requested. Analyzes aviation activity reports to identify trends, develops recommendations, and informs senior management of the status of identified hazards and risks. Recommends mitigation strategies for implementation in the the FAASTeam National Performance Plan.
Unmanned Aircraft System (UAS) subject matter experts assist with the development of the FAASTeam's National Performance Plan UAS outreach strategy; conduct UAS outreach tasks supporting the FAASTeam Program Managers; and also provide resource support to the General Aviation Safety Assurance (GASA) offices to effectively convey knowledge, information and updates on UAS subjects.
Oversees, trains and supports a diverse team of FAASTeam Program Managers to meet identified goals and objectives.
Requirements
Conditions of Employment
Qualifications
You must meet the minimum qualification requirements for an Aviation Safety Inspector in the 1825 series as outlined below:
General Requirements for All Positions:
Aviation Safety Inspector positions have job-related medical requirements. When applicable, applicants must meet job-related medical requirements which will be assessed and validated during the pre-employment process. These medical requirements include:
Medical Requirements: Applicants must be physically able to perform the duties of the Aviation Safety Inspector position in a safe and efficient manner, with or without a reasonable accommodation. The minimum medical requirements include the following requirements:
In addition, applicants for positions that require participation in the operation of the aircraft must:
Tentatively selected applicants not requiring valid second-class medical certificates will be required to:
When the predominant work involves general aviation operations, applicants for Aviation Safety Inspector (Operations) positions must meet all of the following requirements.
In addition to meeting the minimum qualification requirements, applicants must have at least 52 weeks of specialized experience equivalent to the FG/GS-13 level. Specialized experience is: assisting, conducting or performing various technical functions related to certification, surveillance, investigation and compliance recommendation of operational activities for FAR Part 135 air carriers/air operators.
For Lateral Movements Between 1825 Specialties: To assist in determining qualification requirements, applicants transferring between specialties at the same grade level are strongly encouraged to complete the appropriate Qualifications Assessment Tool (QAT) check sheet and upload it along with their resume. Check sheets are contained in Order 3410.26, Flight Standards Service Air Carrier and General Aviation Qualifications Assessment Tool for AFS Aviation Safety Inspectors. This order is located at: https://www.faa.gov/documentLibrary/media/Order/3410.26.pdf .
Qualifications must be met by the closing date of this vacancy announcement.
Recency of specialized experience is waived for current and former FAA employees in the 1825 series.
Education
Education is not qualifying and may not be substituted for this position.
Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional information
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/working_here/financial_disclosure_requirements
The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in alphabetical order and referred to the selecting official for consideration.
This is a bargaining unit position. This position is represented by PASS: Flight Standards Services.
Links to Important Information: Locality Pay , COLA
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
Please ensure EACH work history includes ALL of the following information:
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.
Agency contact information
Angela Jackson
Phone
1 (424) 405-7325
Fax
1 (424) 405-7365
Email
angela.y.jackson@faa.gov
Address
Federal Aviation Administration
AWP Regional HR Services Division
777 S. Aviation Blvd. - Suite 150
AHF-W300
El Segundo, CA 90245
US
Next steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
The incumbent serves as a operations technical expert responsible for developing policies, standards, programs and procedures for the National Federal Aviation Administration (FAA) Safety Team (FAASTeam) to include the FAASTeam National Performance Plan.
Duties
Collaborates with FAASTeam personnel, lines of business and external aviation organizations to address safety issues and seeks innovative mitigation strategies of such issues. Analyzes safety issues and seeks a wide range of non-regulatory responses to ensure rapid adoption of remedies to aviation safety concerns.
Aviation safety education is an integral part of meeting the FAA's statutory obligation to promote aviation safety.
The FAA provides aviation education and guidance to all segments of the aviation community. Aviation education targets the general aviation (GA) community and enjoys an important human factors role in the relationship that the FAA has with the flying public.
Independently develops and manages aviation safety procedures, supports national initiatives and products for the accomplishment of the National FAASTeam mission. Determines appropriate goals and objectives for the National FAASTeam in coordination with national guidance.
Establishes collaborative relationships with external aviation organizations to address safety issues and seeks innovative mitigation strategies of such issues. Analyzes safety issues and seeks a wide range of regulatory and non-regulatory responses to ensure rapid adoption of remedies to aviation safety concerns.
Responsible and accountable for representing the FAA in coordinating safety programs such as safety promotion and risk management activities within the aviation environment. Interfaces include certificated airmen, air agencies, air operators, general aviation organizations, designees, the general public, and airport organizations. Participates with industry, internal and external work groups and teams to address specific safety concerns and aviation issues. Develops guidance and associated products to implement policies addressing safety and related aviation requirements.
Represents the FAA in meetings with foreign civil aviation authorities to collaborate on best practices to enhance aviation safety. Works with safety officers of foreign air operators to increase global aviation safety. Develops partnerships with officials of international aviation organizations in each segment of aviation such as unmanned aircraft systems, agricultural, emergency medical services, helicopter operations, air tours, etc.
Works collaboratively and interdependently with other divisions, offices and various lines of business of the agency for promotion and education of regulatory compliance in safety related areas. Works collaboratively and interdependently with external stakeholders to identify safety risks, create awareness of trends impacting aviation safety and establish safety programs.
Provides technical assistance to other national and international aviation safety organizations and maintains close liaison with those external national and international aviation organizations, certificated airmen, air carriers, air agencies, air operators, general aviation organizations, designees and airport organizations, to identify and resolve potential safety problems and establish safety programs.
Participates and/or serves as an advisor in joint FAA-industry meetings, steering committees and other workgroups as requested. Analyzes aviation activity reports to identify trends, develops recommendations, and informs senior management of the status of identified hazards and risks. Recommends mitigation strategies for implementation in the the FAASTeam National Performance Plan.
Unmanned Aircraft System (UAS) subject matter experts assist with the development of the FAASTeam's National Performance Plan UAS outreach strategy; conduct UAS outreach tasks supporting the FAASTeam Program Managers; and also provide resource support to the General Aviation Safety Assurance (GASA) offices to effectively convey knowledge, information and updates on UAS subjects.
Oversees, trains and supports a diverse team of FAASTeam Program Managers to meet identified goals and objectives.
Requirements
Conditions of Employment
- US Citizenship is required.
- Selective Service Registration is required for males born after 12/31/1959.
- Must submit an SF50 (See Required Documents)
- Position is designated as Moderate Risk; a background investigation may be required
- Ingrade/downgrade applications will be accepted.
- If the agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed.
Qualifications
You must meet the minimum qualification requirements for an Aviation Safety Inspector in the 1825 series as outlined below:
General Requirements for All Positions:
- Not more than two separate incidents involving Federal aviation regulations violations in the last 5 years;
- Valid State driver's license;
- Fluency in the English language;
- No chemical dependencies or drug abuse that could interfere with job performance; and
- High school diploma or equivalent.
Aviation Safety Inspector positions have job-related medical requirements. When applicable, applicants must meet job-related medical requirements which will be assessed and validated during the pre-employment process. These medical requirements include:
Medical Requirements: Applicants must be physically able to perform the duties of the Aviation Safety Inspector position in a safe and efficient manner, with or without a reasonable accommodation. The minimum medical requirements include the following requirements:
- Have good distant vision in each eye and be able to read, without strain, printed materials the size of typewritten characters (glasses and contact lenses permitted);
- Have the ability to hear the conversational voice (hearing aid permitted); and
- Not have any physical condition that would cause them to be a hazard to themselves or others that would interfere with their ability to fly as passengers in a variety of aircraft.
In addition, applicants for positions that require participation in the operation of the aircraft must:
- Possess a valid second - class medical certificate in accordance with FAA regulations; and
- Pass recurrent medical examinations as prescribed by the FAA.
Tentatively selected applicants not requiring valid second-class medical certificates will be required to:
- Provide documentation from a board-certified physician certifying that they meet the minimal medical requirements; or
- Individuals who do not meet the minimum medical requirements, but who are otherwise qualified will receive an individualized assessment to determine whether they can perform the essential functions of the position.
When the predominant work involves general aviation operations, applicants for Aviation Safety Inspector (Operations) positions must meet all of the following requirements.
- Valid, unexpired Flight Instructor Certificate with single and multi-engine airplane and instrument airplane ratings. Must have given a minimum of 200 hours of flight instruction in an aircraft.
- Professional flying skill as demonstrated in a flight check to Commercial Pilot Certificate with an instrument rating;
- Possession of Airline Transport Pilot Certificate or Commercial Pilot Certificate with instrument airplane rating.
- Minimum of 100 flight hours within the last 3 years.
- Minimum of 1,500 total flight hours.
- Possession of single and multi-engine land airplane ratings.
- Not more than 2 flying accidents in the last 5 years in which the applicant's pilot error was involved.
- Possession of a valid second-class FAA medical certificate.
In addition to meeting the minimum qualification requirements, applicants must have at least 52 weeks of specialized experience equivalent to the FG/GS-13 level. Specialized experience is: assisting, conducting or performing various technical functions related to certification, surveillance, investigation and compliance recommendation of operational activities for FAR Part 135 air carriers/air operators.
For Lateral Movements Between 1825 Specialties: To assist in determining qualification requirements, applicants transferring between specialties at the same grade level are strongly encouraged to complete the appropriate Qualifications Assessment Tool (QAT) check sheet and upload it along with their resume. Check sheets are contained in Order 3410.26, Flight Standards Service Air Carrier and General Aviation Qualifications Assessment Tool for AFS Aviation Safety Inspectors. This order is located at: https://www.faa.gov/documentLibrary/media/Order/3410.26.pdf .
Qualifications must be met by the closing date of this vacancy announcement.
Recency of specialized experience is waived for current and former FAA employees in the 1825 series.
Education
Education is not qualifying and may not be substituted for this position.
Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional information
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/working_here/financial_disclosure_requirements
The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in alphabetical order and referred to the selecting official for consideration.
This is a bargaining unit position. This position is represented by PASS: Flight Standards Services.
Links to Important Information: Locality Pay , COLA
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
Please ensure EACH work history includes ALL of the following information:
- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employer's name and address
- Supervisor name and phone number
- Start and end dates including month and year (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.
Agency contact information
Angela Jackson
Phone
1 (424) 405-7325
Fax
1 (424) 405-7365
angela.y.jackson@faa.gov
Address
Federal Aviation Administration
AWP Regional HR Services Division
777 S. Aviation Blvd. - Suite 150
AHF-W300
El Segundo, CA 90245
US
Next steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.