Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to more than 100 million Americans 50-plus and their families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

AARP's Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP's social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security.

The Social Security Program Manager develops, executes, and implements new and effective consumer facing engagement programs that educate, inform, and enlighten the public, and that align with the organization's strategic goals and objectives. Evaluates existing Social Security engagement programs and offerings to identify improvements and to measure outcomes, particularly with target audiences. Builds and maintains relationships with internal and external program stakeholders and develops a deep knowledge of the Social Security program area. Collaborates with management to identify opportunities to streamline processes and develop new procedures that support the business unit/department.

Responsibilities

• Sets strategies, identifies opportunities, and develops and implements projects and programs to support the organization. Manages and/or leads staff and/or volunteers to obtain program goals. Supports development and management of program budgets. Monitors performance and recommends program changes.
• Plans, organizes, and implements assigned projects across a program or programs. Determines resources needed, tracks budgets, determines scope and execution, tracks progress towards milestones, establishes timelines, and evaluates progress. Ensures adherence to internal and external quality standards. Organizes project teams and leads internal and external team members and stakeholders to deliver on project goals. Establishes project communication plans and ensures internal/external stakeholders are informed regarding project processes and impact.
• Evaluates existing programs to identify improvements and to measure performance against programmatic goals and desired outcomes. Analyzes and tests current processes and systems to determine effectiveness and efficiency. Develops and implements solutions that are effective, efficient, and align with enterprise goals.
• Collects data, performs root cause analysis of issues or problems, and proposes solutions according to the current and future needs of the business. Uses data to identify program and process enhancements to achieve outcome measures. Evaluates and advises on existing programs to improve outcomes.
• Engages stakeholder and partners as necessary to communicate program intent, identify areas for collaboration, and improve programmatic outcomes. Develops communications related to priority programs and initiatives.

Qualifications

• Bachelors degree or equivalent in relevant work experience and or training required. 3+ years of program management experience. Adult education/consumer education experience and/or deep Social Security knowledge. Willing to accept additional years of experience in lieu of degree.
• Experience working in the Social Security industry, knowledge of Social Security benefits, experience or knowledge around the Social Security program with the ability to learn adult education/learning tactic strategies.
• Excellent communication and interpersonal skills with strong attention to detail and ability to c ommunicate with senior leadership across the enterprise.
• Experience creating and executing high-impact tactics.
• Able to deal with crisis response and rapid response situations.
• Proven ability to foster and maintain strong relationships across the enterprise. A bility to work on large, diverse and interdepartmental teams.
• Experience working at SSA or another organization that deeply understands Social Security benefits (i.e. financial institution, government organization, etc) preferred.
• PMP, C ertified financial education instructor, or certified financial planner preferred.

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.