Design Researcher, Small & Mid-Market Business.xd

Capital One
McLean, Virginia, United States
May 24, 2023
Jun 23, 2023
Full Time
Locations: VA - McLean, United States of America, McLean, Virginia

Design Researcher, Small & Mid-Market Business.xd

Our Small & Mid-Market Business.xd team is looking for a Researcher to help plan, facilitate, and synthesize quantitative and qualitative user research for key digital product and service initiatives to help teams understand and manage their money in confidence.

The Small & Mid-Market Business.xd team is a group of human-centered designers and strategic thinkers passionate about creating digital banking and credit solutions that help small and mid-market businesses understand their money, optimize their cash flow, and keep their financial engines running smoothly so they can focus on building their business dreams.Inspired by the mission and entrepreneurial spirit of small business owners, SMB.xd collaborates with partners across the enterprise to bring a persistent focus to our customers and ensure their unique needs are represented in the products we build.

Comprised of both Small Business Bank Design and Business Cards & Payments Design teams, SMB.xd strives to create more holistic experiences for our shared customer. In the United States, 99.9% of all businesses are small businesses - it is a space rife with opportunities. And with many of our own team members being small business owners themselves, the passion to build elegant, simple financial tools and make a positive impact on the lives of small businesses everywhere is personal. We truly believe that what's good for the customer is good for our business and we show up to work every day to bring those beliefs to life.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:

Collaboration & Connecting
  • Collaborate with technology, product, and business teams to inform intuitive and engaging customer experiences
  • Translate complex ideas into understandable concepts that evolve and enhance the product experience
  • Advocate for the customer through human-centered design methodologies
  • Champion prioritization of design centered product enhancements grounded in research and analysis
  • Actively teach and mentor designers
  • Working with partners and teams across various geographies
  • Embracing and advocating for an experience mindset - this is as important to the work as the results

Discovery & Delivery
  • Demonstrate fluency with design research tools and techniques to measure success, present opportunities, and support decision-making and prioritization
  • Practice and help evolve the team's research techniques and toolset to work effectively in cross-team collaboration
  • Participate in end-to-end product design by:
    • Conducting in-person and remote research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.
    • Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs
    • Distilling findings into clearly articulated and actionable insights to influence the direction of research for stakeholders
    • Facilitating and participating in workshops with internal and external stakeholders to align with business needs
    • Participate in presenting research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating usability approaches and research to a variety of audience types from design experts to non-designers

Basic Qualifications

  • Bachelor's Degree in social sciences, human factor, cognitive science, human computer interaction, or behavioral economics
  • At least 2 years of experience with human centered research

Preferred Qualifications

  • Advanced degree or certifications in a design or research related field
  • Comfortable working with a variety of business partners and delivering outcomes

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $131,400 - $150,000 for Pr. Associate, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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