Manager, Process Manager

Capital One
McLean, Virginia, United States
May 24, 2023
Jun 05, 2023
Full Time
Center 3 (19075), United States of America, McLean, Virginia

Manager, Process Manager

Cyber is seeking a dedicated and disciplined Solutions Architect to join the Cyber Portfolio and Service Enablement (PSE) team and who excels in a team environment, displays proficiency in project and process management, and is highly motivated.

Responsible for supporting the development of the Cyber Portfolio Mgmt infrastructure, design development. Provides JIRA technical acumen to design and maintain a solution. Work with other cross-functional partners such as Cyber Analytics, Engineering and Product Management, as well as with other teams within Programs and Strategy. Also, responsible for PSE metrics, PSE backlog prioritization in JIRA, epic and story refinement, and tracking PSE productivity

This person will have excellent communication skills, attention to detail, strong analytical skills, ability to quickly adapt to change, and self motivation. As a part of the Cyber PSE team , you will have the opportunity to work with cross functional teams. You will do this in a collaborative environment that values your insight, encourages you to take on new responsibilities, promotes strategic thinking, and supports continuous learning and growth.

Responsibilities include:
  • Support the communication and adoption of Portfolio technical concepts to ensure an understanding of the team vision among a variety of audiences within Cyber
  • Work to enhance JIRA and Confluence adoption
  • Support the identification, understanding and documentation of pain points, and develop/update the portfolio system architecture
  • Act as a SME for JIRA and Confluence
  • Provide day-to-day operational activities as well as strategic planning initiatives involving JIRA
  • Responsible for understanding the current process, gathering requirements, investigating potential solutions, analyzing impact, communicating with stakeholders, and implementing solutions
  • Create and maintain technical documentation and user-guides, onboarding material, and best practices
  • Understand system architecture of upstream and downstream impacts when implementing solutions
  • Document PSE processes and recommend process improvements

Basic Qualifications:
  • High School Diploma, GED, or equivalent certification
  • At least 6 years of Process or Risk Management experience
  • At least 2 years of Continual Improvement experience

Preferred Qualifications:
  • Bachelor's Degree
  • 2+ years of Project Management experience leading cross functional projects in Risk
  • 1+ years of cloud risk, governance, control, and security experience
  • CISA, CISM, CRISC, or CISSP Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs