Customer Response Center

College Park, Maryland
May 22, 2023
Jun 26, 2023
Customer Service
Full Time

Customer Response Center

(University Title: Program Management Specialist 101589)

Facilities Management at the University of Maryland College Park seeks a Customer Response Center Specialists. This position will receive phone calls and dispatch information regarding routine and emergency requests for building & grounds maintenance/repair, dispatching emergency messages by radio, initiating and preparing work orders, utilizing an automated work management system and maintaining logs. In addition to general duties, these positions will focus on addressing special events, new projects and maintenance requests. Candidates must have the ability to communicate effectively, both orally and in writing, and to operate automated work order system, recordkeeping and radio and paging systems. 

Qualifications: Bachelor’s Degree and 2 years’ experience in scheduling, dispatch, and/or determining resource requirements, preferably in a trade’s environment.

Salary: Range begins at $41, 944.00 with shift differential for night and evening shifts.

This position is Essential and will require ability to work some holidays and weekends.  This is a full-time permanent position with an excellent benefits package incl. health insurance, tuition remission, paid leave, and retirement.

To apply: For a full listing of available positions and to apply, please visit the University’s employment web site at Specify position 101589. Deadline for applications is May 24, 2023.  EOE/AA

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.