Customer Service Shift Supervisor

Fairfax, VA
Commensurate with experience.
May 22, 2023
Jun 16, 2023
Full Time
Customer Service Shift SupervisorThe George Mason University Freedom Aquatic and Fitness Center, located on the Science and Technology campus in Manassas, VA, invites applications for a part-time Customer Service Shift Supervisor to help carry out the Center's mission to support the fitness and recreation goals of a health-conscious community. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.Responsibilities:Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all Front Desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and being available to answer and assist with both CSA or member/guest questions as the need arises -- ensuring that members feel welcome, and making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.Additional responsibilities include reading and answering emails from members on the registration account, reconciling and closing register business at the end of their shift, maintaining the safety of our members and other employees, and assuring that all staff follow all procedures related to emergency and security matters.Required Qualifications: The qualified candidate will have proven leadership skills, unquestionable reliability, and can become quickly knowledgeable about membership options, program offerings and all the services and products available to create value for our members and prospects. An extensive customer service background in the service industries, preferably in the fitness and/or hospitality field. Preferred Qualifications: Demonstrated and proven supervisory and organizational skills are preferred to ensure effective and appropriate communication of large amounts of information in a very busy working environment. Typical available shifts (Day/hours):Option 1: Early weekday morning shifts (4:45am-10am)Option 2: Day shifts (Mondays and Fridays, 10am-4pm)Option 3: Evening weekday shifts (typically 4pm-10pm, Mondays through Thursdays; 4pm-8pm, Fridays)Option 4: Weekend shifts (early and late shifts - Saturdays and Sundays)Please be explicit about which options (1, 2, 3, or 4) interest you.This position is subject to a criminal background investigation including a credit check. Employment is contingent upon the successful completion of this process.

For full consideration, applicants must apply for position number WG1GMU at, complete and submit the online application, and upload a resume and a list of three professional references.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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