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Unified Communications Engineer

George Mason University
Fairfax, VA
Commensurate with education and experience.
Closing date
Jul 14, 2023

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Job Details

Unified Communications EngineerGeorge Mason University's Information Technology Services (ITS), located on the Fairfax, Va., campus, invites applications for a Unified Communications Engineer within the Enterprise Collaboration Office (EC). George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.Responsibilities:The Enterprise Collaboration (EC) Unified Communications Engineer's primary responsibility is for the implementation, maintenance, training, and administrative duties of Enterprise Collaboration tools and technology inclusive of Unified Communications (UCaaS and CCaaS), telephony, O365 integration, and hardware or software conferencing. This position provides technical support, administration, troubleshooting, system security, migration/integration, research and analysis, and technical consultation.Required Qualifications:Degree in Information Technology, Management Information Systems, or equivalent field. An equivalent combination of education, training, and experience may substitute;Demonstrated technical skills to support an enterprise-wide UCaaS and CCaaS, softphone telephony, and video conferencing technologies such as MS Teams and Zoom;Demonstrated expert-level problem solving skills. This includes the ability to troubleshoot collaboration/telephony tools, and ability to work with vendors and other IT teams towards resolution;Advanced customer service skills include dealing with client issues, tracking/resolving incidents, and fulfilling service requests;Advanced organization and time management skills; ability to manage multiple tasks concurrently and independently;Demonstrated ability to collaborate and communicate effectively, including both written and verbal communication;Ability to create documentation, conduct knowledge transfer and training for both internal teams and customers on supported tools;Demonstrated experience working with Unified Communications and Contact Center systems, along with directly supporting clients (2 or more years preferred); andDemonstrated experience supporting video conferencing and other collaboration tools.Preferred Qualifications:Demonstrated understanding of O365, especially as it pertains to MS Teams calling and integrations;General knowledge of networking protocols and system security;Collaboration technology certifications;Experience supporting IT/users in an academic environment;Experience supporting softphone telephony via cloud or hybrid solutions;Experience working with APIs and Power BI; andExperience with end-user licensing for troubleshooting and request fulfillment.Salary is commensurate with education and experience.George Mason University is a great place to work where employees are given an opportunity to develop skills and expand horizons. We have tuition waivers; telecommuting (typically one day a week) and flextime schedules; facilities that will meet your physical fitness needs; and the campus environment is dynamic and ethnically and culturally diverse.

For full consideration, applicants must apply for position 09748z by March 21, 2023 at; complete and submit the online application; and upload a cover letter, resume, and a list of three (3) professional references. References must include name, email address, and phone number.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.


George Mason University is a university with three campuses, each with a distinctive academic focus that plays a critical role in the economy of its region. At each campus, students, faculty, and staff have full access to all the university's resources, while duplication of programs and support services is minimized through the use of technology. In addition to the main campus in Fairfax, the university has campuses in Arlington and Prince William Counties.

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4400 University Dr

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