Office Manager for Student Involvement

Fairfax, VA
Salary commensurate with education and experience.
May 22, 2023
Oct 12, 2023
Full Time
Office Manager for Student InvolvementThe George Mason University Department of Student Involvement invites applications for an Office Manager. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.About the Department:Student Involvement creates a sense of belonging by providing memorable experiences for the Mason Community. Our values are Learning & Development, Experience & Engagement, Community & Inclusion, and Patriot-Centered Service. We are committed to fostering an inclusive and welcoming space, connecting students to purposeful experiences, developing student leaders, nurturing personal, academic and professional growth and engaging students in self-discovery and self-authorship. About the Position:Primary role of this position will include regulating office activities and document flow within the unit, managing the clerical processes for the overall unit and the staff (including work orders, inventory, eVA, telecom, office supplies, ITU service requests, etc.), providing effective customer service and communication, providing administrative support for unit-wide processes and procedures (i.e. registration for Registered Student Organizations, Patriots Against Hazing Initiative, GetConnected, ticket sales, supply room ordering, etc.), supervision of student workers and serving as the telecom and IT liaison. Responsibilities:Office ManagementManages all office operations and procedures in support of a safe and productive work environment. This includes monitoring office activities and equipment and providing administrative support to co-workers.Consults with Executive Director and Associate Directors as needed to plan adequate support of office projects;Facilitates office moves, renovations and upgrades, including furnishings;Regularly updates office databases, staff contact lists, and office procedures and/or manuals; Orders supplies for the office and co-workers;Assists with department candidate searches; andProvides administrative support to the Associate Director for Registered Student Organizations and Associate Director for Fraternity and Sorority Life.Student Supervision and DevelopmentSupervises front desk staff (Team SI), consisting of 10-14 Federal Work-Study (FWS) employees during the academic year.Directly supervises 10-14 FWS student employees on Team SI;Interviews, hires, trains, supervises, and evaluates the performance of Team SI staff; andCollaborates with various department staff to provide leadership training and development to Team SI.Management of Ticket Sales/Money ManagementOversees ticket sales, sold directly out of the SI office, for major events and activities.Coordinates with staff when ticket sales for events will be taking place within the office;Properly trains Team SI staff in Mason Money and U-store processes and procedures for credit card sales; andCreates a spreadsheet to track ticket sales information to provide ticket counts when requested.Reception/Customer ServiceGreets and provides information, assistance and referrals to visitors/callers, including students, staff, faculty, family members, and the Mason community. Apprises visitors/callers of appropriate institutional policies, procedures, programs, services and resources. Follows policies and procedures with regard to confidential and/or sensitive information. Maintains an atmosphere where visitors feel welcome.Ensures visitors receive accurate information in a courteous and professional manner;Manages difficult conversations/situations involving callers or visitors with professionalism and refers to others when assistance is needed; andFollows policies and procedures when responding to requests for information and assistance.Required Qualifications:Education/Experience:Bachelor's degree or equivalent combination of education and experience; Direct experience with customer service;Supervision experience (generally 2 years full time, or an equivalent combination);Demonstrated experience with solutions orientated, critical thinking, innovative change for office processes and procedures;Demonstrated leadership in the design and development of new processes and initiatives in an office setting;Demonstrated experience with professional leadership skills such as process oversight, supervision, accountability, stewardship, and communication; andExperience working in a high pace environment.Competencies:Excellent communication skills;Ability to collaborate with co-workers, management, direct reports and customers effectively;Strong organization skills;Knowledge and experience with Microsoft office programs;Ability to learn software systems relevant to the position;Ability to multitask and handle the demands of a busy office and remain calm under pressure;Ability to initiate and follow through on tasks;Ability to offer ways to improve upon the efficiency of current processes and procedures;Ability to work both independently and as a member of a team; andAttention to detail and the ability to meet deadlines are a must. Preferred Qualifications:Education/Experience:Demonstrated experience with office management;Experience working within a diverse environment;Demonstrated experience working with college students;Demonstrated experience working in a team environment; andExperience working in a college or university setting.Competencies:Skills in office management and human resources;Knowledge of the Commonwealth of Virginia eVA system;Knowledge of higher education work environment and/or Student Affairs organizations;Knowledge of college student development experience; andAbility to manage college student supervision and development.

For full consideration, applicants must apply at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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