Manager, Financial Services Legal Counsel - Complaints

Capital One
Plano, Texas, United States
May 20, 2023
May 31, 2023
Full Time
Plano Town Center (31064), United States of America, Plano, Texas

Manager, Financial Services Legal Counsel - Complaints

As both a leader and a pioneer in the auto finance industry, Capital One's Financial Services (FS) division is headquartered in Plano, TX and specializes in delivering Artificial Intelligence (Ai-) and tech-enabled auto finance solutions to dealerships and consumers alike. We are looking for an accomplished attorney to join our team as we dare to dream, disrupt, and deliver solutions for our customers. As an attorney on our Auto Finance Servicing team, you will serve in a key role advising our complaints and operations team across the full spectrum of payments, credit reporting and debt collection activities, as well as customer communications and contact strategy, repossession of vehicles, auctions, and post-auction collection efforts. We help our business customers ensure that our interactions with customers follow both the letter and spirit of the law, and that we treat customers with compassion and humanity.

By joining Capital One, you will become a member of a leading financial services institution, and collaborate daily with diverse, talented individuals to achieve results that benefit Capital One's customers, our associates, and our shareholders.

In this role, you will be required to possess and demonstrate responsibility and accountability, strong executive presence, judgment, impeccable written and oral communication skills, strategic influencing capabilities, and the ability to drive consensus across multiple teams. We highly value the ability to take complex ideas/problems and distill them into simple concepts/solutions, which we call integrated problem solving. In short, we are looking for someone who possesses a successful track record of thriving and leading in a fast-paced, entrepreneurial, and dynamic environment.

More specifically, you will:

  • Advise the operations team that manages customer complaints for Capital One's Auto Finance line of business;
  • Advise the Auto Finance servicing line of business on the legal significance and interpretation of applicable laws and regulations tailored to specific processes and practices;
  • Over time, develop a thorough understanding of the entire division's operations and strategy so that your legal advice regarding how the business operations teams implement legal requirements is clear and contextualized; and
  • Perform all of the above responsibilities in a highly-collaborative environment that values your insight, encourages you to take on new responsibilities, promotes a growth mindset, and rewards your innovation and intellectual curiosity.

Basic Qualifications:

  • Juris Doctor and member in good standing of at least one state bar
  • At least 3 years of experience in a law firm, governmental agency, or as in-house counsel working on litigation or regulatory compliance

Preferred Qualifications:

  • 4+ years of experience in a law firm, governmental agency, or as in-house counsel, working on consumer finance litigation or regulatory compliance
  • 1+ year of experience in debt collections
  • Experience working with and understanding Artificial Intelligence (Ai), technology, data, and process improvement

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).