Director, Procurement Operations

Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

The Controller's Office is responsible for AARP's enterprise-wide accounting activities. This includes maintaining internal controls; compliance with federal, state, and other legal reporting requirements; grants management; revenue recognition; general ledger activity; accounts payable/receivable; payroll; tax; and procurement functions to include managing strategic outsourcing, contract negotiation and supplier management.

The Director, Procurement Operations directs the ongoing operational procure-to-pay functions related to procurement technology and programs, corporate cards, procurement catalogs, contracts, and reporting. Ensures accurate analytics, measurement of SLAs and KPI, reports on end-to-processes and business outcomes, monitors key business drivers and identifies opportunities for operational improvement. Maintains a Supplier Relationship Management (SRM) program, identifying key business requirements and supplier success measures to those requirements.

Responsibilities

• Directs the ongoing operational procure-to-pay functions related to procurement technology and programs, corporate cards, procurement catalogs, contracts, and reporting; ensures existing systems are maintained, up to date, monitored, secure, and operating efficiently.
• Streamlines the procure-to pay-process, gains efficiency improvement through task elimination, simplification, standardization, and digitization; Develops and implements operating plans and appropriate KPIs to measure supplier and functional effectiveness.
• Manages and maintains the documentation of all Procurement processes including process flows, contract templates, business process documentation, work instructions, end-user training. Oversees both the Procurement and the Controller's department intranet presence, training schedule and departmental budgets.
• Ensures accurate analytics, measurement of SLAs and KPI, reports on end-to-processes and business outcomes, monitors key business drivers and identifies opportunities for operational improvement.
• Establishes and maintains a Supplier Relationship Management (SRM) program, identifying key business requirements and supplier success measures to those requirements; monitors and tracks business unit and supplier success to key business requirements including, supply continuity and risk mitigation planning, Supplier Diversity, and other Social Responsibility programs; Serves as primary subject matter expert for supplier relationship management within the business.
• Develop and implements procurement data analytics and tools, including a self-service data dashboard that will be used by key stakeholders across the company; audits internal tools and processes to ensure data integrity for systems the team relies on; manages post contract review process to ensure compliance and accuracy.
• Focuses on efficiency, standardization, automation, and customer service; drives continuous enhancements to increase adoption, compliance, throughput, and improved cycle times and document of all Procurement processes including process flows, contract templates, business process documentation, work instructions, end-user training.
• Leads core administration, configuration, and enhancement of the procurement system post implementation to optimize speed, accuracy, and functional efficiency; provides governance over process and system requests including prioritization of changes with the systems.

Qualifications

• BA or BS degree required; MBA or other advanced graduate degree a plus.
• 10+ years of Procurement Operations experience including broad-based experience in procure-to-pay processes, core procurement methodologies, and ERP systems experience.
• Minimum of 5 years of progressive people management experience, including experience managing nimble, distributed, multi-disciplinary teams.
• Experience with Oracle Peoplesoft is required, including experience with the full-life cycle implementation of a procurement application
• Ability to navigate complex organizations with a demonstrated ability to achieve results through influence in a cross-functional, matrixed team environment.
• Demonstrated conflict management and negotiation skills, including ability to influence and communicate cross-functionally with all levels of management.
• Sound experience in troubleshooting and diagnostic methodology involving technical, cross-functional teams.
• Responsible for all Controller's Office operational reporting.
• Identify issues from operational reports and follow up (and document) to ensure operational gaps are address in a timely fashion.
• Direct and oversee the Controller's Office document retention.

Additional Requirements:

• Regular and reliable job attendance.
• Effective verbal and written communication skills.
• Exhibit respect and understanding of others to maintain professional relationships.
• Independent judgement in evaluation options to make sound decisions.
• In office/open office environment with the ability to work effectively surrounded by moderate noise.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.