Help Desk Specialist/VTC Technician

Help Desk Specialist/VTC Technician

Anchorage, AK Join our Talent Network

Chenega Agile Real-Time Solutions (CARS)

This position is contingent on position availability

Summary:

The Help Desk Specialist/VTC Technician support personnel will provide VTC facilitation and Presentations Support on up to 20 VTC systems. The Help Desk Specialist/VTC Technician will perform Help Desk support in a variety of IT support services which can range from troubleshooting to physical hardware management, updating software, and creating and configuring network accounts for end users.

Duties and Responsibilities:

• Verify conference room scheduler daily to ensure no room has been double booked.
• Prepare conference/training rooms appropriately for scheduled events.
• Conduct informal ad-hoc/on-the-spot training with an end-user in response to a VTC.
• Perform additional audio visual operation and maintenance for VTC equipment on the DISA Global Video Service (GVS) and the local Air Force network.
• Respond to end-user requests submitted through the MyHelpdesk Ticketing system in accordance with customer Update and Resolution Windows timeframe.
• Provide support to end-users for either PC, server, or mainframe applications and hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct the core problem.
• Simulate or recreate user problems to resolve operating difficulties by determining if the problem is affecting other users and considered "broad spectrum" or just a single user's problem.
• Provide user support for configuration and administration of specialized technologies as identified by the government.
• Other duties as assigned
  
  Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
• High school diploma or GED required.
• 2+ years' experience providing VTC facilitation and presentations support.
• 1+ years' experience with knowledge management in SharePoint 2013.
• 1+ years' experience working with: • Christie projectors • Crestron and AMX Displays • Titan Projectors • CISCO VTC Equipment • Cabling • Video Splitters • Multiplexors • Televisions • Video walls • Microphones • Other related VTC and AV Equipment.
• Security+ CE certification.
• Secret clearance required.
  
  Knowledge, Skills and Abilities:
• Ability to work independently and yet be effective within a team setting.
• Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment.
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Proficient with Microsoft Office applications.
• Ability to remotely train and respond to end users on frequently asked technical issues.
• Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it
• Must have the ability to adjust schedule to support weekend requirements as needed.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Join our Talent Network