Principal Associate, Process Management - Non-Associate Labor

Capital One
Richmond, Virginia, United States
May 14, 2023
Jun 13, 2023
Full Time
West Creek 4 (12074), United States of America, Richmond, Virginia

Principal Associate, Process Management - Non-Associate Labor

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change. We are seeking a Principal Associate, Process Manager to join our Enterprise Supplier Management (ESM) Team. In ESM, we empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other's differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients.

Non-Associate Labor supports enterprise wide needs for contingent workers and consultants. The team builds relationships with the internal Managed Service Provider (MSP) and manages their day to day functions to include: onboarding compliance, SLA and KPI adherence, reporting and analysis of the program, leading the strategic roadmap and managing risks associated with the program. The team ensures that work is engaged via a requisition or a Statement of Work with the preferred supplier pool.

As a Principal Associate, Process Manager you will be responsible for supporting our Non-Associate Labor business by designing and managing the daily process flow including process measurement and analysis. The Process Manager will respond to breakdowns and support the framework for driving efficiency as needed.

If you enjoy connecting with others, collaborating on cross-functional teams and negotiating deals, we are looking for YOU. Come be a part of something special where you work with teams who appreciate your contributions and sharing your thoughts and ideas is encouraged.


Design and manage the daily process flow including process measurement, analysis, and responding to breakdowns as needed

Support defined framework for prioritizing, delivering, and driving efficiencies to create better experiences for our customers

Apply management skills such as communications and change leadership to help drive key priorities like product launches, technology changes, and continuous improvement

Learn and leverage process management tools and techniques that are part of the Design, Manage and Improve system

Maintain knowledge of operational procedures and ensure documentation is relevant and updated

Perform quality assurance routines on existing processes

Build expertise in the tools and interactions that are a part of your process and use that expertise to enable stakeholders in the process to successfully play their roles

Basic Qualifications:

At least 3 years of experience in process management

Preferred Qualifications:

At least 1 year of experience with Managed Service Providers

At least 2 years of experience in Procurement, Legal or Supply Chain

At least 1 year of experience in Google Suite

At least 2 years of experience creating and executing contracts

At least 2 years of experience with negotiation strategies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).