Intake Specialist (human Rights Specialist I)

Job Announcement

Under direct supervision, conducts intakes (via in person, telephone, or videoconference) and drafts complaints for the agency with respect to discrimination based on age, color, disability, familial status, gender identity, marital status, national origin, pregnancy, childbirth or related medical conditions (including lactation), race, religion, retaliation, sex, sexual orientation, and military status in the areas of employment, housing, public accommodation, private education, credit facilities, or County services. The appointee will also conduct intakes pertaining to violations of County regulations such as Procedural Memorandum 39.06, Chapter 16 of the Personnel Regulations, and the workplace bullying policy as defined under Chapter 2 of the Personnel Regulations.

Following the completion of each intake, appointee will draft appropriate correspondence to the complainant (i.e., complaint, closure letter, etc.). The appointee will participate in education and outreach efforts. Services a multi-lingual clientele/citizens/stakeholders, etc.

Note: This is a full-time, grant funded position and the hourly rate offer will be within the minimum to midpoint range (or $27.3834 to $36.5114) of the advertised compensation range.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Conducts initial interviews over the telephone or face-to-face to determine the merit of the alleged claim;
  
• Develops an investigation plan and requests pertinent information;
  
• Counsels complainants, respondents and others on their rights pursuant to the Fairfax County Human Rights Ordinance and explains the investigative process;
  
• Presides and/or participates in fact-finding conferences;
  
• Gathers information from complainants, company officials and others;
  
• Conducts field investigations;
  
• Analyzes or participates in the analysis of information/data relevant to the claim and the development of the claim report which incorporates applicable human rights legal precedents.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Basic knowledge of applicable federal civil rights laws and the Fairfax County Human Rights Ordinance;
  
• Ability to analyze factual situations, reach sound conclusions and develop clear, concise reports;
  
• Ability to perform research (including legal research), interpret laws, regulations and court cases;
  
• Ability to interact with individuals from various racial, ethnic and socioeconomic backgrounds;
  
• Ability to communicate effectively, both verbally and in writing.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following : (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a bachelor's degree in personnel administration, public administration, human resources, management, sociology, ethnic studies or a related field.

CERTIFICATES AND LICENSES REQUIRED:
Not applicable.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Prior investigative and analytical experience. Excellent analytical skills.
• Ability to interpret federal , state or local regulations.
• Ability to work and collaborate with public and private civic groups. Knowledge of the Americans with Disabilities Act (ADA).
• Knowledge of Human Rights case laws.
• Experience in any of the following, a plus: coordinating education and community outreach programs, public speaking, conducting trainings, coordinating online content for websites and social media platforms, and/or coordinating social media campaigns.
• Fluent and bilingual in English and a foreign language.
• Excellent communication skills, both verbal and written in English.

PHYSICAL REQUIREMENTS:
Must possess accurate keyboard skills and the ability to conduct on-site intake interviews and outreach. Set-up, assemble, and provide materials required for on-site event. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

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