Senior Director, Product Management of B2B Loyalty Capabilities
- Employer
- Capital One
- Location
- McLean, Virginia, United States
- Posted
- May 10, 2023
- Closes
- Jun 09, 2023
- Ref
- R168408
- Function
- Finance
- Industry
- Financial Services and Banking
- Hours
- Full Time
Center 1 (19052), United States of America, McLean, Virginia
Senior Director, Product Management of B2B Loyalty Capabilities
As a company, Capital One has invested heavily in product, design, and modern engineering approaches as well as in bringing world class talent into the organization. We experiment and innovate leveraging the latest technologies, design breakthrough customer experiences, and bring simplicity and humanity to banking. We make a difference for more than 100 million customers.
Capital One's Loyalty programs (rewards, benefits, and similar offerings) are fundamental to how we attract and retain customers. We are on a journey to elevate Loyalty across Capital One by developing a real-time, intelligent platform that can power a compelling customer experience for both internal and external customers. As Senior Director, B2B Loyalty Capabilities, you will lead the development of capabilities that teams around the company use to bring Loyalty experiences to life for their customers. You will lead the Platform in its interactions across our consumer card brands (Venture, Quicksilver, Savor, etc.), small business card, emerging businesses, card partnerships, and potential offerings to clients outside Capital One. You will lead and develop a team of 10+ best-in-class product managers and will also lead the work of 30-40 software engineers. You will serve as a strategic thought partner to Capital One technology and business executives, responding to business needs and also gaining buy-in for forward-leaning enterprise solutions.
Capital One is seeking a collaborative and innovative Senior Director, B2B Loyalty Capabilities who is passionate about transforming, creating, and scaling loyalty solutions and experiences that dramatically change the way we serve our internal clients and ultimately our cardholders. This includes leading the product strategy and delivery for platform capabilities used by client teams, managing relationships with clients, and establishing operational and software governance that allows clients to operate freely while ensuring all security and resiliency targets are met.
We are excited to welcome a new member to the team who will work with world-class talent, further a culture of diversity, inclusion, belonging, and equity, and deliver significant results for Capital One and our customers.
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.
In this role, you'll be expected to demonstrate proficiency in four key areas:
Basic Qualifications:
Preferred Qualifications:
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Location is New York City: $267,300 - $305,100 for Sr. Dir, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Senior Director, Product Management of B2B Loyalty Capabilities
As a company, Capital One has invested heavily in product, design, and modern engineering approaches as well as in bringing world class talent into the organization. We experiment and innovate leveraging the latest technologies, design breakthrough customer experiences, and bring simplicity and humanity to banking. We make a difference for more than 100 million customers.
Capital One's Loyalty programs (rewards, benefits, and similar offerings) are fundamental to how we attract and retain customers. We are on a journey to elevate Loyalty across Capital One by developing a real-time, intelligent platform that can power a compelling customer experience for both internal and external customers. As Senior Director, B2B Loyalty Capabilities, you will lead the development of capabilities that teams around the company use to bring Loyalty experiences to life for their customers. You will lead the Platform in its interactions across our consumer card brands (Venture, Quicksilver, Savor, etc.), small business card, emerging businesses, card partnerships, and potential offerings to clients outside Capital One. You will lead and develop a team of 10+ best-in-class product managers and will also lead the work of 30-40 software engineers. You will serve as a strategic thought partner to Capital One technology and business executives, responding to business needs and also gaining buy-in for forward-leaning enterprise solutions.
Capital One is seeking a collaborative and innovative Senior Director, B2B Loyalty Capabilities who is passionate about transforming, creating, and scaling loyalty solutions and experiences that dramatically change the way we serve our internal clients and ultimately our cardholders. This includes leading the product strategy and delivery for platform capabilities used by client teams, managing relationships with clients, and establishing operational and software governance that allows clients to operate freely while ensuring all security and resiliency targets are met.
We are excited to welcome a new member to the team who will work with world-class talent, further a culture of diversity, inclusion, belonging, and equity, and deliver significant results for Capital One and our customers.
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.
In this role, you'll be expected to demonstrate proficiency in four key areas:
- Human Centered
- You'll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage
- You'll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs
- You'll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage
- Business Focused
- You'll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One
- You'll be promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically
- You'll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One
- Technology Driven
- You'll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics
- You'll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems
- You'll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind
- You'll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics
- Transformational Leadership
- You'll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments
- You'll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way
- You'll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments
Basic Qualifications:
- Bachelor's Degree or military experience
- At least 7 years of experience in digital product management
Preferred Qualifications:
- Bachelor's Degree in Computer Science or Engineering
- MBA or Master's degree
- 5+ years of experience in Agile product management
- 5+ years of experience translating business strategy and analysis into consumer facing digital products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Location is New York City: $267,300 - $305,100 for Sr. Dir, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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