Business Operations Associate

Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

Information Technology Services is responsible for AARP enterprise-wide technology and information security functions. Services range from infrastructure design and operations, system and software lifecycle implementations, enabling the mobile workforce and protecting AARP network, systems and data. A variety of technologies and practices are used including cloud computing, automation, artificial intelligence and machine learning within highly collaborative Agile teams.

The Business Operations Associate participates in a variety of administrative-level activities, projects, and programs in support of business unit or department initiatives. Provides financial budgeting and administrative support for a business unit or department. Collaborates with cross-functional teams to support business unit operations. Maintains, manages, and evaluates business processes as appropriate

Responsibilities

• Processes and prepares accounting entries for expense reports and budget transfers. Reviews and audits financial statements and reports and ensures all calculations and data entries are correct. Responds to inquiries from internal clients and researches and resolves concerns or discrepancies.
• Supports business unit by regularly providing administrative level support to senior leadership. Prepares budget reports and other materials, schedules meetings for departmental staff, reserves conference rooms, makes travel arrangements and prepares travel expense reports forms.
• Assists on a variety of projects, programs, and initiatives that are typically division wide or enterprise-wide. Conducts research, summarizes data, creates presentations,facilitates meetings, tracks budget and other project/program activities, organizes and maintains electronic records, and prepares and processes various forms. Analyzes and develops reports and provides recommendations.
• Conducts evaluation of existing business processes for the purposes of identifying and executing on improvement initiatives. Analyzes and tests current processes and
  systems to determine effectiveness and efficiency. Participates in the process change implementation, adoption, and testing process.
• Coordinates, monitors, and tracks a variety of processes and projects to ensure timely and accurate completion and compliance. Troubleshoots problems, assists staff, and
  suggests alternatives to make processes more efficient. Ensures adherence to internal and external quality standards.

Qualifications

• HS Diploma or GED required; Associate's Degree preferred.
• 2+ years of administrative and operational support experience for members of sr leadership and business unit/group as a whole.
• Willingness to learn different tools and practices as needed, including PeopleSoft hub responsibilities like purchase request submissions and budget accruals.
• Detail-oriented and can serve as the point person for all processes, documents, interactions, and activities related to new staff onboarding for ITS.
• Organized and can manage multiple executive calendars and meeting requests.
• Flexible and can assume new administrative and project assignments.
• Has demonstrated ability to handle sensitive information.

Additional Requirements

• Regular and reliable job attendance.
• Effective verbal and written communication skills.
• Exhibit respect and understanding of others to maintain professional relationships.
• Independent judgement in evaluation options to make sound decisions.
• In office/open office environment with the ability to work effectively surrounded by moderate noise.
• May need to lift/move 20+lb box/items.
• Be able to crawl/kneel under desk spaces, etc. to prep for new hires or clean up after departing EEs/prepare/take down work station/desks.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.