IT Specialist, Desktop Support

Washington D.C.
$94,199 - $122,459
May 04, 2023
May 31, 2023
Full Time

Come join a team of dedicated staff at an exceptional time in Smithsonian history, as the Institution Come join a team of dedicated staff at an exceptional time in the Smithsonian’s history as we prepare for the Smithsonian Campaign for Our Shared Future. This ambitious fundraising campaign’s public phase will run from 2024 to 2026, culminating with the nation’s 250th anniversary. It will expand the Smithsonian’s reach and impact, empowering the institution to find solutions to today’s most pressing challenges. The Smithsonian is also planning two exciting new museums. The National Museum of the American Latino and the Smithsonian American Women's History Museum share the experiences and perspectives of Latinos and women across history and deepen our shared understanding of what it means to be an American. The Smithsonian has built a model fundraising organization, driven by talented staff across our many museums, research centers and cultural centers. This position offers exciting opportunities for the successful candidate to make a significant impact on the future of the Smithsonian. There is no better time to join this amazing Institution.




About the IT Specialist, Desktop Support


The Smithsonian Institution’s Advancement Technology Services department seeks an Information Technology Specialist to provide desktop services to OA staff, contractors, volunteers, and interns.   This position serves as an important and integral member of the team, providing valuable service to every member of the Office of Advancement team, and will appeal to applicants that are technologists with strong technical and interpersonal skills that thrive in a fast-paced environment.




This position performs the following activities:


  • Configures and deploys desktop and laptop computer systems in a Microsoft Active Directory networked environment using established SI standard baseline configurations. Creates OA user network and email accounts using the Microsoft Active Directory Users and Groups administration tool. Troubleshoots, diagnoses, upgrades, and resolves problems with desktop and laptop systems, peripherals, and mobile devices.  Purchases, installs, configures, troubleshoots, and maintains SI-approved software including operating system, application, email, and network client.  Ensures OA staff has access to required computing resources including hardware, software, and connectivity onsite and offsite in support of regular work and special events. Participates in large projects (e.g., drive migrations, software updates, group policy updates)



Qualified candidates will have:


  • Certifications such as Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Systems Administrator (MCSA), Microsoft 365 Fundamentals, Apple Deployment and Management, or CompTIA preferred Bachelor’s degree in Computer Science or related field preferred Proven ability as a customer-oriented problem solver in desktop and network support with 2-4 years of customer support experience Demonstrated ability to communicate effectively in written and oral formats and quickly respond to emerging issues and provide effective solutions Expertise with Microsoft and Apple operating systems and application software Experience with administration and delivery of SharePoint sites for a variety of use cases Experience with a wide range of external peripheral devices including personal and network printers, scanners, copiers, video conferencing equipment, tablets, phones, etc. Excellent communications skills; specifically the ability to explain technical issues and solutions in layman’s terms.



About the Office of Advancement and Smithsonian Institution


The Office of Advancement oversees and guides the fundraising efforts of the entire Smithsonian and is home to the central development organization for the Institution. In addition to raising significant support for a variety of Smithsonian initiatives, the Office of Advancement provides support services to advancement offices across the Institution. The office engages with staff throughout the Smithsonian in accomplishing their goals.




The Smithsonian Institution is a unique complex of 22 museums and galleries, the National Zoo, and eight research centers.  The Smithsonian is a national and world treasure and is dedicated to its founding mission, “the increase and diffusion of knowledge.” Its exhibitions, programs, collections, and outreach touch the lives of millions of Americans every year, as well as many who visit us from abroad.  




Benefits and Application Instructions


The Smithsonian Institution offers a competitive salary and a comprehensive package of benefits. This is not a federal position but has similar requirements and benefits. Interested candidates should submit their resumes and a cover letter to by May 31, 2023. Please include the position title in your e-mail subject line. Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (Month and year); and average number of hours worked per week.




Commitment to Diversity, Equity, and Inclusion


The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information.




The Smithsonian Institution provides reasonable accommodation to applicants where appropriate. Applicants requiring reasonable accommodation should contact the Human Resources Specialist listed. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  To learn more, please review the Smithsonian’s accommodation procedures.


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