Solutions Engineer

Job Description

Arc XP is a cloud-based digital experience platform that helps enterprise companies, retail brands and media and entertainment organizations create and distribute content, drive digital commerce, and deliver powerful multichannel experiences. A division of The Washington Post, Arc XP has powered the digital transformation of customers across the globe, currently serving over 2,400 sites in more than 25 countries that reach nearly 2 billion unique visitors monthly.

As a Solutions Engineer, you will support team members, clients, and partners to improve knowledge of the Arc platform, and enable the client's non-Arc resourced developers to be successful during their implementation on Arc XP platform. You will partner with other Arc departments (including platform, product, and account management to ensure customers and partners have the highest level of satisfaction during their entire lifecycle with Arc.

Motivational Fit:

• You can navigate various solutions for best fit, even with ambiguous requirements
• You have an eye for when tone needs to be adjusted for different context
• You are organized, driven and eager to create solutions to customer problems with existing products
• You have an aptitude for simplifying and communicating complex ideas
• You have an appetite to continually learn, dive deep and ask questions about how products work
• You are patient and listen to a multitude of cultural styles and tones

Responsibilities:

• Provide technical implementation consultation to clients and partners by answering questions, designing solutions, and advising on Arc's products and architectural best practices to minimize their time to launch, focusing on feature customization, API best practices, tool configurations, and solution creation.
• Become an expert in the Arc products and the technical interfaces that clients use to build on the ArcXP Platform (e.g. PageBuilder, Composer, Photo Center, Video Center, IFX, Exchange) and other developer focused tools.
• Maintain full-stack software architecture knowledge that will enable solid solution design recommendations between Arc and the client's systems.
• Capture, write and maintain knowledge documents, that can be used to enhance the efficiency of a client's onboarding experience, both internally and externally through the internal Arc Learning Center (ALC).

Qualifications:

A successful candidate should have:

• BA/BS in Computer Science or related technical field or equivalent practical experience.
• 0-3 years experience in full-stack software engineering/web development roles with a focus on front end.
• Desire to work in client-facing consulting roles, supporting technical and non-technical questions from clients or partners.
• Experience in at least one client side programming language; JavaScript (jQuery, Angular, Vue etc.), preferably within the React JavaScript framework.
• Experience working with Node.js, HTML, CSS, RESTful APIs, and AWS.
• Experience working with Git, Docker, NPM, Postman or equivalent development tools.
• Desire to work on architecting and implementing scalable SaaS or Cloud-based applications.
• Exceptional written and oral communication skills.
• Exceptional critical thinking, judgment, time management, collaboration, teamwork, and problem-solving skills.
• Proven ability to use a consultative approach and persuasive communication with stakeholders.
• Willingness to travel occasionally for several days at a time and take occasional off-hours meetings with clients and partners.
• Desire to learn, be curious, dive deep, network and self-organize, even in ambiguous situations.
• Good Spanish speaking is highly desirable.

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:

• Competitive medical, dental and vision coverage
• Company-paid pension and 401(k) match
• Three weeks of vacation and up to three weeks of paid sick leave
• Nine paid holidays and two personal days
• 20 weeks paid parental leave for any new parent
• Robust mental health resources
• Backup care and caregiver concierge services
• Gender affirming services
• Pet insurance
• Free Post digital subscription
• Leadership and career development program

Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.