Membership Manager

Membership Manager, Izaak Walton League of America

Are you an experienced membership professional who thrives in a fast-paced environment? Are you intrigued by an opportunity to help leverage new technology and database systems to modernize membership processing in a 40,000-member association? Do you have a personal interest in conservation and protecting the environment? If you do, then this position with the Izaak Walton League of America is for you.

Put your database skills right to work as the League modernizes and expands the capability of core membership systems. Manage the full suite of membership functions daily supporting our members and more than 200 community-based chapters nationwide. Play a critical role in ensuring the League can maximize dues revenue to advance our conservation mission.

This position offers a competitive, non-profit salary between $48,000 and $52,000 depending on experience and an excellent benefits package, including health care, retirement saving and generous leave and holidays. Remote work is possible, although the nature of this position requires a regular presence in the League’s Gaithersburg, Maryland office.

About the Izaak Walton League of America

The mission of the Izaak Walton League of America is to conserve, restore and promote the sustainable use and enjoyment of our natural resources, including soil, air, woods, waters and wildlife. Our members and staff combine hands-on conservation action, policy work with legislatures and resource agencies, and public education to pursue our conservation and outdoor recreation goals at the local, state and national levels. As a responsible voice representing outdoor recreationists, we occupy a special niche in the conservation community.   

Essential Duties and Responsibilities

• Manage the data entry of membership transactions and payment reconciliation. Conduct the in-house chapter member billing process.
• Research/resolve membership-related questions and fulfill material/supply requests.
• Extract data for reports and mailings
• Serve as back-up for donation data entry at high-volume time periods. 
• Attend the annual national convention and support registration, sales and other convention-related tasks.

Qualifications

• Associate's degree and minimum of three to four years demonstrated experience working in membership/customer service operations.
• Demonstrated experience utilizing membership database(s). This includes proven skills in basic math/accounting as related to membership payments and processing.
• Proficiency with the Microsoft suite of programs, including merge-printing.
• Excellent verbal and written communication skills, attention to detail, and the ability to work independently in a fast-paced, multi-task environment.
• This position requires occasional overtime. Hours beyond the normal 7.5 hour work day and overnight travel outside the state of Maryland are required while supporting the annual national convention.

How to Apply:

Email cover letter and resume – specifically detailing your membership and customer service experience – to Mary Rubin, Director of Member Programs, at maryr@iwla.org. For more details, please visit the jobs page at www.iwla.org. Apply no later than May 12, 2023.

No phone calls please.

The Izaak Walton League of America is an equal opportunity employer.