Dewberry is looking to hire a Training Event Specialist to provide customer service, support, and coordination in the scheduling and delivery of in-person, live virtual, and online training events delivered to employees enterprise-wide by the Training and Development Team.

This position must be able to work in the office at least 3 days a week and is preferred to work out of our Fairfax, VA office.

This role supports our team of training program managers and interacts with training participants, managers, facilitators, vendors, and other stakeholders before, during, and after training events. As the frontline point of contact for stakeholders seeking help from the Training and Development team and our training partners, this position requires exceptional customer service skills, a commitment to responsiveness, and a desire to support the team's mission to advance the careers and skills of Dewberry employees. Our primary training programs focus on corporate compliance, employee safety, project management, client management, leadership development, and other professional development topics.

The ideal candidate will have some meeting/event planning experience. Training experience not required. Great opportunity to gain experience with a variety of tasks with huge opportunity to grow the role.

Dewberry is a leading, market-facing professional services firm with more than 50 locations and 2,000 professionals nationwide. What sets us apart from our competitors are our people. At Dewberry, we seek out exceptional talent and strive to deliver the highest quality of services to our clients. Whether you're an experienced professional or a new graduate, you'll have the chance to collaborate with the best and brightest and work on innovative and complex projects at the forefront of the industry. Our commitment to excellence stems from our personal integrity and from other defining attributes, which we call "Dewberry at Work," that have inspired our employees to be successful for more than a half-century.

Responsibilities

• Customer Service: Serves as the frontline customer service contact for the training and development team, fields employee inquiries and connect employees and their managers to training resources. Helps employees locate and enroll in courses. Communicates politely and thoroughly both verbally and in writing, anticipating further questions and educating employees for future requests.
• Online Training Administration: Responsible for managing employee access and enrollment into courses housed on the learning management system (LMS), maintaining integrity of LMS setup, testing and uploading online training courses to the platform, and meeting required timeframes. Troubleshoots technical issues with the LMS and collaborates with IT to resolve issues as needed.
• In-person Training Event Management: Manages logistics coordination and execution of in-person delivered by the training and development team before, during, and after events. Manages communications with facilitators and other stakeholders, preparation and distribution of course materials, participant registration and communications, classroom setup, audiovisual needs, food and beverage catering services, and vendor invoices. Provides onsite event support to ensure seamless delivery.
• Live Virtual Training Event Management: Manages internal stakeholders, facilitator communications, preparation and distribution of course materials, and participant registration and communications and serves as event host/technical expert.
• Vendor Payments and Tracking: Processes, tracks, and files payments for training-related vendor invoices and related documents using proper accounting department systems and procedures. Tracks expenses against budget.
• Metrics Reporting: Issues and compiles course evaluations and generates reports on regular basis to provide data on course enrollments and completions, evaluations, and other metrics to measure impact of training offerings and determine areas for improvement.
• Recordkeeping: Manages event close-out procedures and maintains documentation, archives, and relevant information for future use and reference. Maintains training calendar. Documents processes and continually strives to improve training processes for increased efficiency.

Required Skills & Required Experience

• Bachelor's degree
• Minimum 3-5 years of professional experience
• Proficient in the Microsoft Office Suite, particularly Excel, Word, and PowerPoint
• Comfortable interacting with executives and other senior-level individuals
• Ability to work independently when necessary
• Works with a sense of urgency
• Excellent organizational and follow-up skills
• Attention to detail
• Takes initiative in their work and takes ownership for work
• Curiosity and willingness to ask questions
• Strong work ethic and positive attitude
• Exceptional problem-solving and critical thinking skills
• Ability to communicate, both verbally and in writing, with all levels of employees and training partners in a clear, precise, and thorough manner.
• Ability to organize and prioritize workload as needed to meet schedules
• Willingness to tackle a wide variety of projects
• Ability to provide service excellence by building relationships, being resourceful, responsive, and respectful
• Enthusiastic learner who views challenges as opportunities to grow
• Desire to help others gain the skills they need to succeed

Don't meet every single requirement? At Dewberry we are dedicated to building a diverse and inclusive workplace for our employee's. So if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.

*At this time, Dewberry will not sponsor a new applicant for work authorization.

*Dewberry is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.

*Only recipients of an offer of employment from Dewberry, will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report. These screenings will be conducted by Dewberry's background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law.