Customer Service Specialist

7 days left

Arlington, VA
$20-$23/hr+ DOE
Apr 20, 2023
Jun 04, 2023
Customer Service
Full Time
Well known and established Non-Profit in Northern Va. is seeking a Customer Service Specialist to work in their call center. The Customer Service Specialist is responsible for researching and resolving member issues and inquiries about their existing policies via phone, e-mail, regular mail and/or in person. If this sounds like you we are looking for someone who has call center and customer service experience.

Candidate must be able to:
  • Efficiently navigate systems to provide an accurate response to the customer's inquiry
  • Maintain in-depth knowledge of operations of the life cycle of Life and Annuity products to include Billing and Collections, Distributions, and In-force processes
  • Counsel members to attempt to conserve policies that are in danger of lapse or termination; track reinstatements to completion, fulfill requests for any contract related activity
  • Maintain a thorough understanding and knowledge of all products and services provided to Members
  • Educate and counsel Members and their families on military benefits as well as the benefits of membership and products.

Resumes should be sent to Catherine Mitchell;

  • Bachelor's degree and/or 3-5 years of call center and customer service experience with life insurance expertise preferred
  • Proven knowledge with call center operations and concepts, processes, procedures, and practices is a must, to include knowledge of call center or other CRM systems, and/or multiple phone queue systems
  • The ideal candidate will demonstrate a high level of professionalism, an exceptional customer focus, and very strong attention to detail
  • Have independent thinking and problem-solving skills, and the flexibility and patience to work through multiple customer demands and challenges
  • Ability to adapt well under pressure, be self-motivated and self-directed, and driven to go the extra mile to ensure goals are achieved while delivering exceptional customer service

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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