Manager, Performance Management

Washington D.C
Mar 22, 2023
Apr 01, 2023
Full Time
General Hybrid Work Statement:

This opportunity is a hybrid opportunity allowing for flexibility between virtual and in-person work subject to the Authority's telework policy.

  • A Bachelor's degree in Human Resources, Industrial and Organizational Psychology, Business Administration, Organization Development, Adult Learning or a related field.

  • Nine (9) years of experience in the design and implementation of talent management and human capital programs, such as performance management, organization development, change management, and learning and development. Must include five (5) years of experience managing staff or project teams and must have effective consultation, negotiation and influencing skills.


  • A Master's or Doctoral degree in Human Resources, Industrial and Organizational Psychology, Business Administration, Organization Development, Adult Learning or a related field.

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation:
  • In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.


The Manager, Performance Management provides support to the Director, Office of Human Capital Performance, Learning & Development (HCPL) in developing strategic and operational leadership in the design, development, implementation, administration, reporting, and communication of performance management programs at Metro. The incumbent oversees and manages all activities related to the performance management cycles and manages all communication and monitoring of the process to ensure its effectiveness for Metro's business needs. The Manager applies expertise in improving organizational performance through an advanced understanding and practical application of organization development, learning and development, and human capital management.

Essential Functions
    • Leads the design, development implementation and maintenance of an organization-wide agile performance management system and leverages effective communication expertise. Solicits feedback regarding the effectiveness of performance management approaches, informs and engages employees, and builds support for change.
    • Coordinates with the HCPL Manager, Training and Development to design, implement and manage effective leadership and employee development initiatives. Addresses performance gaps related to capacity and knowledge gaps among staff.
    • Designs, implements and manages organization-wide performance management training for all levels of employees and management. And drives positive and measurable impact on the culture and performance of Metro.
    • Ensures the development, enhancement or acquisition of performance management Information Technology systems and tools that supports Metro's performance management programs and activities.
    • Leads internal and client teams in data-driven organizational performance improvement initiatives such as redesigning performance management systems and links organizational initiatives to business outputs and outcomes.
    • Identifies key metrics; collects, reviews, and aggregates data into spreadsheets and databases. Performs data analysis and develops dashboards and visualizations that enable and support decision making and tracks progress and trends.
    • Independently or in consultation with other functional experts (in HC and other functional areas), develops prioritized recommendations. Identifies the outcomes, methods and resources required for a successful intervention, along with any dependencies and interdependencies that must be accounted for in the work.
    • Researches emerging performance management best practices and incorporates them into operational procedures, guidance communications and policy statements.
    • Provides targeted performance management process communication that enables managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.
    • Apprises Metro senior management regarding critical issues concerning the management and implementation of the performance management process; makes recommendations to senior management on key decisions points regarding this process; and seeks guidance from senior management on critical issues. Ensures the alignment of processes and programs with organizational business operations and goals.

    The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

    Evaluation Criteria

    Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

    Evaluation criteria may include one or more of the following:
    • Skills and/or behavioral assessment
    • Personal interview
    • Verification of education and experience (including certifications and licenses)
    • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
    • Medical examination including a drug and alcohol screening (for safety sensitive positions)
    • Review of a current motor vehicle report


    WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

    This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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