Collections Specialist

Collections SpecialistThe George Mason University Fiscal Services Office of Student Accounts, invites applications for a Collections Specialist. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment. About the Position:The Collections Specialist, under the direction of the Cashiering and ALM Manager, is tasked with developing and maintaining a program that reduces defaulted student accounts write-off cost by focusing on earlier identification and intervention of "at-risk" accounts prior to the start of the collection process. Responsibilities include:Contacting students to explain Commonwealth of Virginia collection procedures and refer students, when applicable, to other departments for assistance;Work independently and make decisions that impact collections within University policies;Provide a central point of communication for collection agencies, loan servicers, and internal staff;Perform various reconciliations as directed; andSupports daily, weekly, and monthly operations.Required Qualifications:Bachelor's degree or equivalent combination of education and experience;Demonstrated interpersonal skills and ability to work well with people at a variety of competency levels;Possess clear and precise written and oral communication skills, and the ability to communicate complex material both in writing and orally;Demonstrated ability to manage multiple, concurrent high priority responsibilities in a time-pressured environment;Advanced problem-solving and analytical skills;Experience working in Accounts Receivable; andAbility to work with Microsoft Office applications including Word, Excel, Teams, and Outlook.Preferred QualificationsDetailed understanding of the Fair Debt Collection Practices Act, FERPA, and Account Receivable applications;Minimum 3-5 years related work experience in the collection of delinquent accounts; andExperience in Higher Education and/or Student Accounts.

For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.