Systems/Product Designer, OMNI

Capital One
New York, New York, United States
Mar 29, 2023
Apr 27, 2023
Full Time
Locations: NY - New York, United States of America, New York, New York

Systems/Product Designer, OMNI

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Who we are:

Commercial banking is ripe for innovation. Internal systems could benefit from greater efficiency and collaboration and in the long-term, from artificial intelligence. Externally there are very few digital touchpoints for commercial banking clients so there's extensive opportunity for design to improve industry practices. The services and processes are complex so we're looking for highly qualified designers who enjoy serious problem solving and creating simple, humane, ingenious solutions.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What we're looking for:

We are looking for a designer with a passion for system-level thinking and experience building design systems at scale.

As a systems designer on the design system team, you will work closely with other designers, strategists, developers, product managers, and business stakeholders to enable human-centered software design through the use of our design system. You'll bring proven experience in leading projects end-to-end, creating the approach, managing scope and ambiguous project boundaries. You understand what it takes to build something truly desirable for customers, viable for the business and operationally and technically feasible. You maintain empathy for customers at every level and feel comfortable advocating for user needs. You are curious and demonstrate a passion for learning. You take pride in your work, yet have a humble approach

Who you are:

  • Systems Thinker: You have a knack for stepping back and looking beyond the immediate problem to see how it fits into the larger ecosystem - across channels, touchpoints, and platforms - and then diving in to nail the important details.
  • Intrapreneur: You'll think about the team, the product, and the customer as parts of your own business; it needs a purpose - whether to solve a problem, entertain, educate, or delight -and you'll measure its performance against these goals. You don't wait for the next order to be issued. You seek opportunities and build the case for where the team needs to move next in order to bring the greatest impact.
  • Data-Driven: You are clear in articulation of intent and goals, and you know how to use data and research to back up your work. You'll seek out analytics and user testing data to help you make design decisions, support your design decisions, and iterate on your past design decisions - all so we constantly get better at getting better.
  • Facilitator: You are at your best when leading stakeholders and partners through brainstorming sessions, workshopping solutions in a truly collaborative fashion.

What you'll bring:

  • In-depth knowledge and experience with design systems and a desire to challenge the status quo and innovate
  • Deep expertise in design thinking/human-centered design
  • Proven end-to-end design skills - an ability leverage use cases and research best practices that will drive component and pattern decision making and ultimately deliver high-quality specifications and documentation for system additions and enhancements
  • Experience creating and documenting design tooling (via Figma libraries) including reusable components, patterns, and templates
  • A cross-disciplinary mindset and an ability to work directly with a development team to facilitate the building of components, patterns and templates
  • An educational mindset and desire to support system adopters through onboarding sessions, 1:1 troubleshooting, and ongoing training support

Basic Qualifications:

  • At least 2 years of experience with User Experience design
  • At least 2 years of experience working with a design system

Preferred Qualifications:

  • Master's degree in Design or Master's degree in Human-Computer Interaction
  • At least 2 years of experience working on a design system team
  • 5+ years of experience designing digital products, and 5+ years designing omni-channel services
  • 5 + years' experience with standard digital design tools (e.g. Figma, Sketch, Adobe Illustrator, Adobe Photoshop, Omnigraffle, Balsamiq, Axure, etc.)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $112,400 - $128,300 for Sr. Associate, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).