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Sr Risk Manager, (AQA) Controls Tower Lead

Employer
Capital One
Location
Richmond, Virginia, United States
Closing date
Apr 25, 2023

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Job Details

West Creek 1 (12071), United States of America, Richmond, Virginia

Sr Risk Manager, (AQA) Controls Tower Lead

Role Overview:

As a Snr. Manager of Controls for the Adherence Quality Assurance ( AQA ) team, you will be responsible for managing the strategic roadmap, governance and oversight of the regulatory call monitoring function for US Card. As part of the Card Risk organization, your focus will be to effectively lead a team of risk associates responsible for ensuring existing controls are designed effectively and operated within operational expectations, ensuring effective coverage against regulatory requirements on behalf of US Card Account Executives. In addition to oversight & governance and audit readiness, you will be responsible for managing a team of intent delivery leads whose responsibility it is to interface with the business in the design, development and operationalization of new controls. You will work closely with Legal, Compliance, Data Analysis and business partners in order to interpret requirements and ensure design and implementation of controls are delivered with quality and in harmony with AQA operational readiness needs. As owner of the controls strategic roadmap, you will not only manage the near term backlog, but also shape the long term innovation agenda, including leading efforts to drive application & implementation approaches for Machine Learning, NLP and modeling.

What is AQA?
  • Vision : Ensure Capital One's agent servicing experiences are ones customers can trust
  • Mission : Protect US Card customers & business with the highest leverage lens into the regulatory adherence of their key interactions
  • 2023 Objectives:
    • Fully enabled operation with the tools it needs to drive insights to the business effectively & efficiently
    • Scaled & Responsive operating environment ensuring we are can support growth & innovation in US Card
    • Best-in-class controls that blend innovation & well managed excellence
    • Build on a culture that values and cultivates its associates to achieve personal/professional growth


Responsibilities:
  • Co Develop a strategic vision for the AQA control environment
  • Lead a team of associates focused on intent development, control delivery, strategic prioritization, and ongoing process improvement
  • Lead development of control design, governance and delivery standards, to ensure ongoing sustainability & resiliency
  • Manage controls backlog, ensuring ongoing transparency and prioritization of efforts both with external clients but also internal DA and Operational development partners
  • Ensure visibility and transparency for internal and external stakeholders to the status of the Controls backlog, including development & ongoing prioritization discussions
  • Shape and develop long term strategic roadmap with a differential eye towards innovation and partnership with emerging technology and platform capabilities (both at Capital One and industry wide)
  • Participate as part of dynamic AQA leadership team, helping to drive outcomes not only for Controls, but the wider operational organization


Basic Qualifications
  • Bachelor's degree
  • At least 2 years of experience in People Management
  • At least 2 years of experience in Operations
  • At least 2 years of experience in Project or Process Management
  • At least 2 years of experience in Risk Management


Preferred Qualifications
  • Masters Degree
  • Project Management certification or PMP certification
  • 1+ years of experience in Product Management
  • 3+ years of experience in Risk Management
  • 3+ years of experience in Operations
  • 3+ years of experience in project or process management
  • 3+ years of experience in People Management


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Company

We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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