Associate, Credit Review Operations

Capital One
Wilmington, Delaware, United States
Mar 26, 2023
Mar 30, 2023
Full Time
800 Delaware Avenue (18056), United States of America, Wilmington, Delaware

Associate, Credit Review Operations

The Credit Review organization at Capital One monitors credit quality and assures credit business practices adhere to Credit Policy, Standards and Procedures for internal and external stakeholders.

The Credit Review Operations team is currently hiring an Associate who will be responsible for providing day to day ownership of Issue tracking and reporting, publishing Targeted Review assurance reports, and supporting various process improvement efforts within the team. The Associate will partner with internal customers to ensure accurate and timely results. The candidate will support the overall management through our system of record, reporting to both our business partners and regulators.

The Associate is expected to maintain high professional ethical standards, and work independently in a collaborative environment. This will be a critical role where attention to detail, execution of project management, strategic thinking and creativity will be rewarded.

Responsibilities include but are not limited to:
  • Directly supporting the Operations team with horizontal organizational needs and related activities, with a particular focus on leadership support, operating routines, reporting needs, and project execution
  • Issue management and status updates
  • Targeted Review tracking and status management
  • Observation tracking and management
  • Serve as a liaison, representing Credit Review to both internal and external stakeholders and partners
  • Targeted Review report distribution to internal and external stakeholders
  • Complete quality control checks on monitoring dashboards
  • Assist in Quality Assurance reviews
  • Developing relationships with key stakeholders including Senior Leaders, associates, and key internal partners

The ideal candidate should possess/be:
  • Process orientated and strong ability to execute complex tasks
  • Able to dive deep and demonstrate excellent attention to details
  • Action oriented, always leaning in and moving with a sense of urgency. Results-oriented and able to get things done
  • Highly collaborative orientation and be strong team player who places the best interests of the organization above personal objectives
  • Strong verbal and written communication/presentation skills, coupled with strategic influencing skills and the ability to drive agreement through intellect, and interpersonal skills
  • Ability to analyze and solve problems independently in an ever-changing environment, and can navigate the organization
  • Strong level of proficiency with the Google Workplace applications: Docs / Sheets / Slides or similar Microsoft products, and working experience with Tableau

Basic Qualifications
  • High school diploma, GED or equivalent certification
  • At least 1 year of project or process management experience

Preferred Qualifications
  • Bachelor's Degree
  • At least 2 years of experience in operational, or PMO environments
  • At least 2 years of experience in project management and data analysis
  • At least 2 years in a Consultancy or a process improvement role

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $95,700 - $109,200 for Credit Review Analyst

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).