Supervisory Product Manager

Washington, D.C
Mar 25, 2023
Apr 02, 2023
Full Time

Supervises a group of employees performing work at the GS-14 level and below. Provides administrative and technical supervision relative to the staff supervised. Plans work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work; Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; Observes workers' performance; demonstrates and conducts work performance critiques. Establishes guidelines and performance expectations for staff and clearly communicates these through the formal employee performance management system. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Recommend appointment, promotion, or reassignment and develops work improvement plans, recommending personnel actions as necessary. Provides advice and counsel to workers related to work and administrative matters. Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Reviews and approves or disapproves leave requests and certifies time and attendance records for staff. Assures that subordinates are trained and fully comply with safety regulations and safeguard sensitive and personally identifiable information (PII) of employees. Furthers the objectives of diversity and inclusiveness by taking positive steps to assure the accomplishment of diversity and inclusiveness and by adhering to nondiscriminatory employment practices in regard to political, religious, or labor organization affiliation or non-affiliation, marital status, race, color, gender, sexual orientation, national origin, non-disqualifying disability, age, or other non-merit factor.

Provides planning and oversight of NLS Program Delivery Division product management programs. Plans and directs the activities and budgets for the Product Management section. Formulates objectives and priorities for the section within the resources available; justifies additional resources when necessary. Develops and presents section budget proposals and justifications for life cycle management of program delivery products. Makes recommendations to the chief, PDD on product development planning for enhancing content delivery and playback systems, developing new methods of content discovery, delivery and playback, and maximizing the lifespan of existing equipment and infrastructure. Analyzes operations and maintenance of program delivery products to determine strategy for achievement of business objectives, and advises the chief, PDD on the correlations of section activities to achievement of broader program goals.

Initiates contact and provides expert technical advice and direction to contractor professionals for product operations and maintenance to support the NLS braille and talking book programs. Working at the FAC-COR Level 3, the incumbent develops and manages contracts with outside vendors for deployment, enhancement, maintenance, and updating of NLS products. Reviews and provides approval of the requirements for contractual support. Serves as a senior technical contact and/or Contracting Officer's Representative. Reviews and develops statements of work, acquisition packages, market research reports, contract solicitations and coordinates with contracting officers to ensure all Product Management and Acceptance contracts are issued in a timely manner. Keeps the Contracting Officer informed on progress, proposed contract modifications, validity of claims, analysis of proposals, and assessment of contract time extensions.

Supervises staff responsible for all aspects of a product lifecycle including, acquisition, design, development, quality assurance, operations, maintenance, disposal, and replacement. Functions as a Product Owner. Reviews and coordinates project plans for the development and deployment of products for delivery of the talking book and braille programs. As a technical authority, plans, develops, organizes, directs, evaluates, and coordinates a comprehensive quality assurance program or products for delivery of the talking book and braille programs. Prepares and makes presentations or briefings on all aspects of product life cycle management projects for NLS executive management and other external stakeholders. Performs strategic analysis of product lifecycle management in order to improve product management programs. Interprets and evaluates findings for use and applicability to programs, projects, and reviews, such as challenging standards for product management of products for delivery of the NLS braille and talking books programs. Recommends inclusion or change to existing policies and directives for product management.


Conditions of Employment

The Supervisor leads his/her staff toward meeting the Library's vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty. To view the Library's Supervisory Core Competencies click the following link:

Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.


Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Ability to supervise and lead a diverse workforce.**

Ability to plan and manage product management programs for the development and deployment of products and services.**

Ability to interact collaboratively with others.**

Ability to develop product requirements documents and perform contractor oversight for product development projects.**

Knowledge of product lifecycle management principles, concepts and practices.

Ability to communicate in writing.

Additional information

Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade.

The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.

Applicants must submit a complete application package that is received by the closing date of this announcement.

Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see: Vetting Process

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email The decision on granting reasonable accommodation will be determined on a case-by-case basis.

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement.

The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.

A "Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints.

Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.