Public Safety Communications Cad Administrator (psc Lead It System Administrator)

Fairfax, Virginia
$88,953.90 - $148,257.62 Annually
Mar 25, 2023
Apr 08, 2023
Full Time
Job Announcement

Serves as the manager of the Public Safety Computer Aided Dispatch (CAD) system and is responsible for the overall management of the CAD system and network. The CAD system provides mission critical, time sensitive, life-saving computerized support, processes 9-1-1 emergency and non-emergency calls, dispatches and communicates among Police, Fire-Rescue, Emergency Medical Services (EMS), and public safety communications personnel. This position enables interoperability between shared applications, responds to ad hoc requests for system information from DPSC staff, and provides on-call technical assistance 24 hours, 7 days a week as is required to ensure consistent and proper system operations. It assists in the development or procurement of new applications as the need arises. It requires the ability to communicate clearly, both verbally and in writing. Software languages and systems include ASP,, SQL server, Web methods, Oracle, Crystal Reports, SAS, Visual Studio. net., and /or other third and fourth generation software tools.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
  • Administers a large communication system with county and region wide impact (such as, the Public Safety Computer Aided Dispatch (CAD) system, or the Fairfax County’s 9-1-1 communications system);
  • Conducts (self-direction consideration) of technology trends and innovation that leverage opportunities to enhance systems that make existing applications operate more efficiently, enhance utility and functionality, improves an improved user interface, and/or provides for better integration with other systems using newer technologies that provide more innovative ways to solve business needs;
  • Manages large IT projects which require extensive knowledge and experience of project management methodologies, tools, and practices;
  • Implements new IT systems;
  • Determines the impact of new systems on users;
  • Oversee and develop training for these new systems as part of the project;
  • Formulates strategic plans and initiatives for the relevant communications systems supporting 9-1-1 operations and develops detailed requirements and participates as a lead evaluator of vendor proposals for such communications systems used in the County’s acquisition and procurement cycle;
  • Serves as lead technical resource in the area of application development which includes platforms, software, tools, application development methodologies, and databases design;
  • Oversees all planning, research, analysis, design and implementation functions and related documentation of new and complex technologies to meet end user requirements;
  • Provides leadership and works closely with other IT staff and management to ensure that IT policies, procedures, and standards are enforced for existing and new technologies and participates in the formulation of new policies, procedures, and standards as new technologies are deployed;
  • Provides support to systems that provide outcomes that are heterogeneous, including interfaces or functions that require interaction with other systems and/or entities, such as State and Federal government agencies and/or private sector organizations;
  • Coordinates and works closely with the Department of Information Technology and DPSC Staff to develop comprehensive technical solutions.
  • Ensures that the systems meet specified business requirements, operate according to negotiated performance standards, and that enhancements are implemented according to County technology standards and delivered on schedule;
  • Manages staff, contractors, project plans, and project budget which includes understanding the County's budget process, procurement process and work with users in budget preparation and submission;
  • Sets priorities, assigns, and plans work, assures the availability of resources, and serves as manager and/or senior technical resource for all planning, analysis, design, and implementation functions of large Information Technology (IT) projects;
  • Manages customer expectations.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
  • Thorough knowledge of the capabilities and requirements of various computer platforms functioning in centralized, distributed, client server, and stand-alone operating environments;
  • Thorough knowledge of and experience in the area of application development including WEB, web services, multi-platform systems, and database technology;
  • Thorough knowledge of systems analysis and programming skills and methodologies;
  • Thorough knowledge of modern methods, techniques, and tools of information systems project management;
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs;
  • Ability to plan, organize, and conduct systems analysis and to evaluate business requirements;
  • Ability to use project management methods, principles, and tools (software) to schedule projects and monitor progress;
  • Ability to lead efforts in implementing configuration management and systems change management;
  • Ability to effectively monitor system development, system modifications and enhancements;
  • Ability to analyze project needs and determine resources needed to meet objectives and solve problems that involve remote and elusive symptoms, often spanning multiple environments in business areas;
  • Ability to use strong analytical and conceptual skills to create original concepts/theories for various projects;
  • Ability to communicate technical ideas clearly and in translating user information requirement;
  • Ability to make decisions based on factual data, and to evaluate the progress or success of systems;
  • Ability to plan, organize, coordinate, assign, and evaluate the work of subordinate staff;
  • Ability to establish and maintain a high level of customer trust and confidence in the application team's knowledge of and concern for customer requirements.

Employment Standards


Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Bachelor’s degree in computer information systems, computer science, or related field; plus, five years of experience in information systems and process redesign, project/program management, managing and implementing all phases of the systems development life cycle, including at least three years of supervisory experience.

  • 4 or more years supervisory experience
  • 5 or more years in public safety environments (Communications, Police, Fire or Sheriff)
  • 5 or more years project management experience
  • 5 or more years applying IT needs in a public safety environment

Certification from the Virginia Criminal Information Network (VCIN) is required within twelve months of appointment.

The appointee to this position will be required to complete a criminal background check and polygraph exam to the satisfaction of the employer.

Work is generally sedentary, performed in an office environment. Ability to operate keyboard driven equipment. All duties may be performed with or without reasonable accommodations.

Panel interview; may include exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. . EEO/AA/TTY.

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