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Information Technology Technician Iii

Fairfax County Government
Fairfax, Virginia
$56,957.47 - $94,929.54 Annually
Closing date
Apr 8, 2023

Job Details

Job Announcement

In a team-based support structure under the general supervision of the desktop team leader, we are seeking a person with a broad range of technologies, and that communicates across multiple areas of the business to support incidents, problems and requests, that provides Tier 1 and 2 support to agency information technology analysts, and information technology users for software, and hardware related to end-user computing devices including, but not limited to PCs, laptops, tablets, and wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards. Maintain the counties installed based end user devices with routine maintenance. Responsible for troubleshooting problems using enterprise or specialized standards, procedures and scripts, and have the ability to documents configuration changes and problem resolution. Performs root cause analysis, and develops checklists for typical problems for service desk, knowledge and tracking database. Participates in the testing and evaluation of new hardware (desktops, laptops, tablets, mobile devices); enterprise messaging solutions; and implements prototypes. Provides assistance and consultation to customers concerning all aspects of end-user computing, client and LAN systems, software tools and applications. Performs other duties as assigned.

Employment Standards


Any combination education, experience, and training equivalent to graduation from high school; plus five years of experience in the installation, configuring, and troubleshooting of personal computers, network/telecommunications systems, multi-platform systems, mainframe interfaces; or possession of an associate degree in computer science, or related field; plus three years of similar experience.

The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

Extensive knowledge configuring and deploying Windows 10 based computers in an Enterprise Environment. Hand-on knowledge configuring and deploying wireless devices (IOS and Androids). Considerable knowledge, and skills around deploying and configuring Microsoft Office 365, One Drive across end user devices. Possesses a working knowledge navigating an enterprise ticketing system, and use of a variety of automated tools for diagnosing and solving system problems. Basic knowledge of enterprise messaging systems. Excellent customer service skills working with end users, and creating detailed documentations around problem solving solution.

Work is generally sedentary, performed in a normal office environment. Some lifting of equipment will be necessary when installing pcs and servers. All duties performed with or without reasonable accommodations.

Panel interview and may include exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.


Fairfax County, Virginia is a diverse and thriving urban county. As the most populous jurisdiction in both Virginia and the Washington metropolitan area, the County's population exceeds that of seven states. The median household income of Fairfax County is one of the highest in the nation and over half of its adult residents have four-year college degrees or more educational attainment. Fairfax County also is home to an extensive commercial office market and is a major employment center.

Fairfax County Government is a great place to work, with a variety of jobs in different fields, great benefits, and an enjoyable working environment. We serve nearly one million residents in one of the largest counties in the country. Our talented employees have established Fairfax County as a leader in nearly every facet of public service and have won national recognition as innovators in local government.The size of Fairfax County government and the diversity of services it provides to citizens allows opportunities for personal growth and development, without ever having to change employers. In addition to pay, Fairfax County Government provides an employee benefits package worth approximately 25% of your salary in additional compensation. This package of benefits consists of programs designed to protect you and your family during your employment with the county and into your retirement years.

Health Insurance
Dental Insurance
Group Term Life Insurance
Contributory Retirement Plan
Deferred Compensation
Flexible Spending Account Programs
Long Term Disability Insurance
Long Term Care Plan
Tuition Assistance Program
Employees' Child Care Center
Virginia College Savings Plans

Fairfax County's Application Process: Fairfax County uses an online application process called NEOGOV at nearly all positions.

Applicants who need assistance with the online application process are welcome to come to the Application Center at Fairfax County's HR Central where staff will be happy to work with you to establish an account and get your resume into the system. HR Central is located in the Government Center at 12000 Government Center Parkway, Suite 270, Fairfax, VA, and is open Monday through Friday, 8:00 a.m. to 4:30 p.m. Or call 703-222-5872 for more information.

For more information on applying, please click here -

Company info
12000 Government Center Parkway
Suite 270

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