In a team-based support structure under the general supervision of the desktop team leader, we are seeking a person with a broad range of technologies, and that communicates across multiple areas of the business to support incidents, problems and requests, that provides Tier 1 and 2 support to agency information technology analysts, and information technology users for software, and hardware related to end-user computing devices including, but not limited to PCs, laptops, tablets, and wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards. Maintain the counties installed based end user devices with routine maintenance. Responsible for troubleshooting problems using enterprise or specialized standards, procedures and scripts, and have the ability to documents configuration changes and problem resolution. Performs root cause analysis, and develops checklists for typical problems for service desk, knowledge and tracking database. Participates in the testing and evaluation of new hardware (desktops, laptops, tablets, mobile devices); enterprise messaging solutions; and implements prototypes. Provides assistance and consultation to customers concerning all aspects of end-user computing, client and LAN systems, software tools and applications. Performs other duties as assigned.Employment StandardsMINIMUM QUALIFICATIONS:
Any combination education, experience, and training equivalent to graduation from high school; plus five years of experience in the installation, configuring, and troubleshooting of personal computers, network/telecommunications systems, multi-platform systems, mainframe interfaces; or possession of an associate degree in computer science, or related field; plus three years of similar experience.NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.PREFERRED QUALIFICATIONS:
Extensive knowledge configuring and deploying Windows 10 based computers in an Enterprise Environment. Hand-on knowledge configuring and deploying wireless devices (IOS and Androids). Considerable knowledge, and skills around deploying and configuring Microsoft Office 365, One Drive across end user devices. Possesses a working knowledge navigating an enterprise ticketing system, and use of a variety of automated tools for diagnosing and solving system problems. Basic knowledge of enterprise messaging systems. Excellent customer service skills working with end users, and creating detailed documentations around problem solving solution.PHYSICAL REQUIREMENTS:
Work is generally sedentary, performed in a normal office environment. Some lifting of equipment will be necessary when installing pcs and servers. All duties performed with or without reasonable accommodations.SELECTION PROCEDURE:
Panel interview and may include exercise.
The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others
) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov