Information Technology Technician Ii

Job Announcement

Do you want to make a difference in the most reputable and innovative counties in the United States? Can you work as part of a team, with inspiration, vision, and creativity? Are you passionate about the role of technology in supporting the mission of local government? Fairfax County's Department of Information Technology is currently seeking a Desktop Support Engineer to support County employees in being able to leverage their available technologies.

Performs computer, software and LAN installation, configuration, administration, integration with enterprise-wide and network-based systems, maintenance, and support for wired and mobile IT client and/or end-point devices; augment the service desk as needed and/or enterprise operations center support on servers and related systems. May also monitor services across multiple-platforms. Performs a variety of analytical and programming tasks to enhance, configure and install enterprise and business application specific software images, works with technical staff across technology disciplines to accomplish work with underlying technologies such as mainframe, client-server, service-oriented, database or web-based environments; and performs other duties as required.

Supports maging and packaging county laptops and desktops, supporting enterprise IT operations, endpoints, Video Teleconferencing Systems, etc. Will need to be skilled with asset management systems to track equipment, and familiar with Windows System Center Configuration Manager (SCCM). Responsible for communicating with internal and external customers to DIT, applying configurations within the Windows Operating Systems, as well as user applications across both virtual and physical desktop environments. In addition, provide tier two technical support. This person will be responsible for ensuring that each desktop OS and applications are current, reliable, tuned, and accessible in accordance with our service level agreements. Perform other duties as assigned.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to graduation from high school; plus three years of experience in installing, configuring, and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate degree in computer science, or related field, and one year similar experience.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• 2+ years with packaging, patching and scripting experience, Windows desktop OS, and managed endpoint administration.
• Bachelor’s degree in such fields; plus 2 years of experience in desktop environments, Windows and MAC, scripting, automated deployments tools.
• At least 2 years of experience engaged in desktop environments using Microsoft and MacOS technologies for user and computer management, software updates, application installations and environment monitoring.
• Knowledge and skill in PC desktops, laptops, mobile devices, and IT client technology and personal computer software applications and tools and their implementation;
• Knowledge and skill in a variety of automated tools for diagnosing and solving system problems;
• Knowledge of enterprise messaging systems;
• Knowledge of network-based systems, and/or enterprise systems solutions and architecture;
• Knowledge of modern information systems operations processing techniques, capabilities and operating requirements of various computer platforms and monitoring tools;
• Knowledge of centralized, distributed, client server, and stand-alone environments;
• Skill in configuring systems software and hardware components;
• Skill in eliciting requirements from customers to properly determine specifications;
• Skill in performing problem diagnostics, testing and resolution;
• Ability to perform complex computer PC devices and related software system troubleshooting and diagnostics, both on software and hardware problems;
• Ability to read and interpret technical manuals for systems and products in the installation, operation, and support of information systems equipment and solutions;
• Ability to establish and maintain effective business relationships;
• Ability to handle business critical or time sensitive issues that require direct involvement with end users and agency customers in providing services;
• Ability to provide assistance, guidance and training to less experienced technicians, end-users, and management;
• Ability to work independently or as part of a team;
• Ability to perform research and find relevant information to assist in routine tasks, projects, and assignments;
• Ability to assist users in troubleshooting and solving systems and programming problems;
• Ability to communicate technical information clearly and effectively and translate technical terminology into simple, non-technical language;
• Ability to update and maintain support request tickets/records and create reports;
• Ability to respond to after-hours and emergency operations on-call.

PHYSICAL REQUIREMENTS:
Work is generally sedentary, performed in a normal office environment. Some lifting of equipment will be necessary when installing pcs and servers. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.