Human Service Worker Iv

Annandale Va 22003, Virginia
$62,693.28 - $104,489.63 Annually
Mar 25, 2023
Apr 08, 2023
Full Time
Job Announcement

Public Assistance and Employment Services (PAES) Division is seeking a reliable, well-organized individual with a dynamic professional attitude to serve as an active member of the Employment Services team. Performs advanced-level professional quality assurance duties for the WIOA Adult, Dislocated Worker, and Youth programs and supervises a group of staff providing case management.

About the position:
This position will work with workforce partners such as Virginia Career Works Northern, SkillSource Group, and other employment partner organizations to meet program needs. The position is responsible for supporting the continued quality assurance, compliance, and performance management of WIOA along with other federal, state, and local workforce programs.

What you will do:
  • Preparing corrective action plans and responses to program and financial audit findings.
  • Serve as a trainer and policy expert for all public assistance programs
  • Develop and deliver innovative performance-based training curriculum and provides comprehensive training to new workers, refresher training to experienced staff, and other trainings/support as needed
  • Mentor staff regarding performance improvement strategies and serve as a liaison to program representatives.
  • Assist in the development of quality assurance practices to ensure compliance with federal, state, and local performance measures
  • Tracks, manages, and analyzes data and performance.
  • Regularly prepares and delivers reports on data, audit findings, and program performance to various stakeholders and program partners.
  • Participates in the submission of responses to requests for proposals from a variety of sources.
  • Identifies service delivery gaps and takes action to improve operations.

This position requires travel throughout Fairfax County, Prince William County, and Loudoun County, and, on occasion, out of town. Additionally, this position may occasionally be required to work evenings, holidays, and/or weekends.

The successful applicant should have the following qualifications:
  • Demonstrated knowledge of social, economic, health, and cultural factors that can serve as barriers to employment
  • Experience providing excellent customer service
  • Detail-oriented, organized individual with a dynamic professional attitude
  • Knowledge of federal, state and local laws, performance measures, and quality standards governing federal workforce programs, to include but not limited to the Workforce Innovation and Opportunity Act (WIOA), Virginia Initiative for Education and Work (VIEW), Supplemental Nutrition Assistance Program Employment and Training (SNAPET)
  • Ability to thrive in a hybrid work environment: self-directed; proactively reaches out, responsive, comfortable in a virtual setting
  • Curious and quick learner with the ability to work collaboratively with other members of the Employment Services team.
  • Clear and concise oral and written communications skills; Knowledge of word processing and data management programs (Microsoft Word, PowerPoint, Excel, survey software).

Note: Location varies depending on the needs of the department at Virginia Career Works-Northern Region Centers throughout Northern Virginia in the counties of Fairfax, Loudoun, and Prince William. Some local travel is required.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
As a member of the management team, collaborates with other supervisors and managers to ensure that staff, the community, and other human service providers work together to provide a holistic program of services;
Provides day-to-day guidance, direction, and mentoring to a group of professional staff on case related issues, policies and procedures, agency initiatives, and professional development;
Plans caseloads, assigns cases and reviews case records;
Ensures all program timeframes and performance outcomes are met;
Communicates performance expectations and monitors performance and accomplishments of staff and overall unit against the goals and objectives of the program;
Regularly conducts individual conferences with staff to discuss specific case problems and monitors casework progress;
Identifies crisis situations and provides crisis intervention as needed to address difficult or dangerous situations;
Interviews job applicants and makes recommendations for hiring;
Prepares and conducts formal and informal performance evaluations in a timely manner;
Handles performance and discipline issues in a timely manner and in accordance with County personnel policy;
Plans for and facilitates the professional growth of staff;
Interprets, applies, and explains complex federal, state and County policies to applicants, service providers, the general public and other interested parties;
Prepares appeal documents and may represent the agency in administrative appeals filed by clients;
Participates in case staffings with other County staff or community organizations to assess needs of clients;
Participates in inter and intra agency multidisciplinary work groups and teams;
Makes public presentations on programs and services;
Monitors and assures efficient, effective coordination of services provided to clients, identifies service delivery gaps and takes action to improve operations;
Evaluates the effectiveness of policies, procedures, and best practices to ensure compliance with federal, state and local regulations;
May participate in the evaluation of service providers and provide feedback to program management staff;
Researches available grants and business and community partnerships and determines feasibility of acquisition of funds and appropriate projects for funding;
Writes and/or assists with writing grant applications, proposals for funding, and business plans;
Prepares or oversees and presents narrative and statistical reports documenting the work of the unit and/or in relation to case activity.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Thorough knowledge of complex federal, state and local laws governing public assistance and welfare reform;
Knowledge of basic human behavior and social problems;
Knowledge of social, economic, health and cultural factors which can serve as barriers to employment;
Knowledge of best practices in workforce development and case management;
Ability to communicate effectively, both orally and in writing;
Ability to make mathematical computations;
Ability to schedule, organize, and manage workload of self and others sufficient to meet deadlines;
Ability to read, interpret and apply program policies and procedures;
Ability to use automated technology to conduct research, to establish and maintain case records, and to produce correspondence and reports;
Ability to interpret and analyze data;
Ability to handle multiple deadlines, high volume of client contact, high caseloads, and competing priorities;
Ability to establish and maintain effective working relationships with clients, co-workers, other human service providers and the general public;
Ability to work well with clients and coworkers from various socio-economic and cultural backgrounds;
Ability to maintain professional ethics related to confidentiality of client information;
Ability to work in a team environment;
Ability to work effectively with people under stress;
Ability to provide excellent customer service;
Ability to identify clients in crisis and intervene to stabilize the situation;
Ability to identify client issues requiring referral to other human service providers (e.g., substance abuse, spousal abuse);
Ability to supervise the work of others effectively;
Ability to provide ongoing, timely, and constructive feedback to staff regarding case work;
Ability to develop, train, mentor, and motivate staff;
Ability to review cases for consistency, best practice, timeliness, accuracy and appropriateness of action;
Ability to accept changes in work assignments and environment;
Ability to recognize and implement best proactive approaches to service delivery;
Ability to make public presentations.

Employment Standards

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a bachelor's degree plus four years of professional human services or related work experience.

Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement .


The appointee to the position must satisfactorily complete a criminal background check and a Child protective services check.

  • Knowledge of labor market conditions and job development techniques.
  • Experience within a business recruiting talent or partnering with businesses and other employers to recruit qualified jobseekers.
  • Certified Virginia Workforce Development Professional (VWDP), Certified Foundations of Workforce Development Professional, or currently enrolled in Dynamics Works training.
  • Knowledge and experience with process improvement strategies, data management and the Virginia Workforce Connection.

Ability to input, access, and retrieve information from a computer.
Ability to perform repetitive hand, arm, wrist and shoulder movements.
Visual acuity to review detailed drawings, plans and documents.
Ability to travel to various locations throughout Fairfax County to provide coverage, attend meetings and trainings.
All duties performed with or without reasonable accommodations.

Panel interview and may include practical exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we are committed to providing county services to individuals regardless of English proficiency. Qualified candidates who are bilingual in English and another language are encouraged to apply for this job opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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