Digital Programs/Project Manager

Washington, DC
May 23, 2023
May 25, 2023
Full Time

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

AARP's Integrated Communications and Marketing (ICM) Group includes Membership, Content and Editorial, Customer Experience, External Relations, Brand Strategy and Strategic Communications. Across paid, earned, shared and owned channels, ICM manages AARP's reputation, drives engagement and member growth, and showcases AARP's mission and value through one, integrated voice.

The Digital Programs/Project Manager executes large and complex projects that support the achievement of organizational strategic priorities. Determines resources needed, tracks budgets, determines scope, tracks progress towards milestones, establishes timelines, and evaluates progress. Manages project teams including internal and external stakeholders and vendors to deliver on project goals. Establishes project communication plans and ensures internal and external stakeholders are informed regarding project processes and impact. Collaborates with management to identify opportunities to streamline processes and develop new procedures that support the business unit/department. The Digital Programs/Project Manager will focus on the operations and day-to-day management of the "Social Impact" pod (matrix team of coders, designers, and product managers).


  • Manages all aspects of large and complex projects that align with the strategic priorities of the organization. Oversees all aspects of project management including project charter development, project scope development, project schedules, project costs, deliverable quality, human and material resource management, risk management, procurement, communications, and stakeholder engagement.
  • Updates and maintains associated project management processes, including creating and implementing work plans, and helps to develop and implement new and evolving business processes.
  • Manages financial and procurement elements of projects, to include collaboration with and management of vendor Master Services Agreements and/or Statements of Work as necessary.
  • Reports on the status of projects to senior management to convey all elements of project status and the impact and results of work.
  • Oversees the execution of administrative tasks as necessary, such as calendaring, organizing meetings, processing expense reimbursements, maintaining contact lists, and assisting with travel arrangements.
  • Leads operational and/or logistical support for AARP programs and/or services.


  • Bachelor's degree and 10+ years of business experience, including 5+ years of digital program, project, or product management and client management experience for a large, consumer-facing organization.
  • Experience with established, large-scale content management systems (e.g., Adobe Experience Manager).
  • Independent judgement and discretion, with strong attention to detail and ability to effectively multi-task required.
  • Demonstrated project team leadership skills and experience working in an Agile environment.
  • Excellent people skills, with demonstrated ability to build, maintain, and nurture strong, respectful, productive professional relationships internally and externally.
  • Adapting content and tools for mobile, as well as exposure to user experience work a plus.
  • Project Management Professional (PMP) certification preferred and familiarity with digital user identity management (login & registration) and Adobe Analytics, a plus.
  • Experience with Adobe Analytics, as well as familiarity with project and/or task management systems (such as, Confluence, Jira, etc.) preferred.

Additional Requirements
  • Regular and reliable job attendance.
  • Effective verbal and written communication skills.
  • Exhibits respect and understanding of others to maintain professional relationships.
  • Independent judgement in evaluation options to make sound decisions.
  • In office/open office environment with the ability to work effectively surrounded by moderate noise.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.