Principal Associate, Learning Process Management & Analytics

Capital One
McLean, Virginia, United States
Mar 22, 2023
Apr 20, 2023
Full Time
Center 3 (19075), United States of America, McLean, Virginia

Principal Associate, Learning Process Management & Analytics

The People

What We Care About:

At Capital One, we care about growing our Associates, and in Capital One U, our Learning & Development (L&D) organization, we create learning experiences that enable that growth. We believe that every Associate is the hero of their own learning journey, and it's our organization's mission to offer guidance and support to help them reach new heights, both personally and professionally. From specialized learning programs to educational content to community-building events, we don't just train; we transform.

What We Do:

We know that the average Associate is a busy person with a lot of information to sort through. The L&D Communications & Engagement team encompasses Internal Marketing and communication, and Vendor Relationship and Budget Management. This team helps our Learning & Development professionals build meaningful connections with 50,000 Associates across the Enterprise.

The Gig

Who We're Looking For:

Our team is searching for a Learning Process Management Lead who can help us synthesize, create, and socialize process documentation and recommend improvements to programming across a recently centralized learning organization. Ideally, this person would:
  • Bring strategic and analytical skills to address organizational challenges
  • Eagerly engage with colleagues to draft and synthesize needed process plans
  • Propose and execute automated monitoring tools to socialize key data insights

We seek a dedicated, disciplined, and process professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ideal candidate is strong at influencing others, including organizational leaders up to our Accountable Executive. In this position you will contribute immediately while strengthening your process management and learning leadership practices.

A Typical Day Might Look Like This:
  • Work closely with learning designers and product teams across business segments to document and visualize current programs and processes
  • Gather data and reporting; perform initial data assessment and review
  • Apply sound inquiry and analysis to make recommendations and decisions
  • Use strategic mindset to expand documentation of return on learning investments
  • Develop, implement, and maintain C1U process documentation including flow diagrams; scaling best practices across teams to horizontal functions and/or enterprise programming
  • Be intellectually curious to question, explore, and develop alternatives
  • Build plans to include learner data and feedback to assess and refine programs
  • Draft effective communications materials to support data management and strategy
  • Collaborate with stakeholders to design and deliver training from data insights
  • Using strategic problem solving, identify high impact opportunities to transform the associate learning experience, conduct analysis, and share insights that inform solutions
  • Insights & analysis: Analyze the impact of our programs and combine those insights with the latest thinking in organizational science to help our leaders/program owners make data-driven, informed decisions

The Other Stuff

Basic Qualifications:
  • Bachelor's Degree or Military experience
  • At least 1 year of experience with Google Suite applications
  • At least 1 year of experience in Process Management or Project Management or Risk Management or a combination
  • At least 1 year of experience in data analytics

Preferred Qualifications:
  • At least 3 years of experience in Process Management  or Project Management or Risk Management or a combination
  • At least 2 years of experience in Business Analysis
  • At least 1 year of SQL querying
  • At least 1 year of experience in client consulting

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs