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User Support Technician

Employer
American Speech-Language-Hearing Association
Location
Rockville, Maryland
Salary
Salary Range (Non-Negotiable): $60,965 – $67,739; https://www.asha.org/careers/asha-jobs/benefits/
Closing date
Apr 5, 2023

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Job Details

The American Speech-Language-Hearing Association requires all new employees to present proof they are fully vaccinated against COVID-19 when they start work. Currently, “fully vaccinated” is defined as someone that has received both doses of the Pfizer/Moderna COVID-19 vaccines or one dose of the Johnson & Johnson COVID-19 vaccine 14 days or more before they begin work. Individuals with a disability or a religious reason preventing them from taking the vaccine may request an accommodation.

Description
The purpose of this position is to provide support for the organization’s desktop computing environment, including installing and maintaining desktop hardware and software; receiving and logging user support calls; diagnosing and resolving support calls or assigning calls to appropriate staff; and maintaining hardware and software inventory.


Responsibilities

  1. Answers calls and emails to the IS service desk in a prompt, professional, and courteous manner. Logs and updates calls in the service desk tracking system.
  2. Performs diagnosis and basic troubleshooting for all system service requests related to supported software and hardware.
  3. Resolves basic hardware, software, and network connectivity problems and provides technical assistance to users.  Assigns other calls to appropriate staff. 
  4. Installs, configures, and tests PCs and related peripheral equipment such as monitors, keyboards, printers, and PDAs.  
  5. Performs trouble shooting and repairs to hardware and arranges for outside vendor service when necessary.
  6. Loads, configures, and tests software such as operating systems, office applications, and communications programs in a LAN environment.
  7. Maintains software, hardware, and supplies inventory.

Qualifications
Knowledge Typically Acquired Through

  • Obtaining an associate degree in Computer Science or Information Systems Management.
  • One to two years related experience.

Scope and Depth of Technical Skills/Knowledge

  • Detailed knowledge and experience with the configuration and operations of Windows 10 and Office 365.
  • Detailed knowledge and experience with maintenance and replacement of basic PC and printer components.    
  • Some knowledge of network and Internet connectivity concepts.

Scope and Depth of Non-Technical Skills/Knowledge

  • Strong written and oral communication skills.
  • Analytical problem-solving skills.
  • Ability to quickly learn new software applications for troubleshooting and evaluation purposes.
  • Customer service skills.
     

Company

The American Speech-Language-Hearing Association was founded in 1925. It is a not-for-profit scientific and professional association for speech-language pathologists, audiologists, and speech and hearing scientists. ASHA is committed to the consumers of our services, the more than 42 million Americans with communication disorders. ASHA's mission is to ensure that all people with speech-language, and hearing disorders receive quality services from well-educated professionals.

The American Speech-Language-Hearing Association (ASHA) certifies practicing clinicians, conducts and accredits educational programs for its members, informs the public about communication disorders, produces and markets educational materials, monitors legislation, and lobbies state and federal governments. ASHA represents more than 234,000 speech-language pathologists, audiologist, and speech and hearing scientists.

The Association's National Office, in Rockville, Maryland, employs more than 300 individuals in a wide range of occupations. Some staff members are speech-language pathologists and audiologists. Other professionals provide expertise in a variety of fields from accounting, information processing and marketing to convention and meeting planning, customer service and desktop publishing.

ASHA has been recognized as a "Great Place to Work" by Washingtonian Magazine and by the State of Maryland and Montgomery County Work/Life Alliance. ASHA has also earned recognition as a "Best Workplace for Commuters." A number of public service campaigns, media advertising campaigns, and membership promotion materials that our staff have worked on have earned awards. The ASHA Leader, our bi-weekly tabloid, has earned numerous awards for general excellence and feature articles. Our website has also earned a number of awards. In addition, the National Office has received awards for our recycling efforts.

For more information about our organization, see our website at www. asha.org.ASHA offers a comprehensive benefits package.

* Health/Dental/Vision Insurance
* Life Insurance
* Long-Term Disability Income Insurance
* Travel Accident Insurance
* Defined Contribution Plan
* 401(k) Savings Plan
* Flexible Spending Plan
* Annual Leave
* Sick Leave
* Family and Medical Leave
* Voluntary Leave Transfer Program
* Paid Holidays
* Flextime
* Telecommuting
* Flexplace
* Fare Share Program
* Employee Assistnace Program
* Tuition Reimbursement
* Staff Development Prgram
* Wellness and Fitness
* Direct Deposit

Company info
Website
Location
2200 Research Blvd
#235
Rockville
MD
20850
United States

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