Communications Manager

MissionSquare Retirement
Washington, DC
Mar 18, 2023
Mar 23, 2023
Full Time
Join a great place to work! MissionSquare Retirement, a FINANCIAL SERVICES LEADER in public sector employee retirement products and services is seeking revenue and sales talent. Headquartered in Washington, DC, MissionSquare Retirement was founded to provide portable retirement benefits for city and county managers, enabling accumulated retirement assets to be transferred between employers. Today, MissionSquare Retirement serves more than 1.5 million participant accounts, and more than 9,000 retirement plans across the country. We have an extraordinary talent base and invite you to consider joining MissionSquare Retirement's Marketing Team.The primary focus of the Client Experience Operations Communications Manager position is to manage operational client communications and processes for retirement plan financial services. The project manager will work directly with our recordkeeping and print vendors to ensure delivery of required recordkeeping, operational, and regulatory communications. This position will also be a point of contact for sharing MissionSquare Retirement operational client communications with strategic partners and vendors.Essential Functions for this role include: Oversee core financial communications processes including but not limited to participant statements, financial confirms, forms, campaigns, notices and correspondences. Manage schedules of deliverables to adhere to strict deadlines and requires high attention to detail.Manage intake of requests for updates or revisions to financial communications. Collaborate with Client Experience (CX) team for review, vetting, and approval of requests.Coordinate quarterly statement cycle campaigns. Work in collaboration with Marketing and Sales teammates to manage messaging and inserts for multiple corporate and/or client directed campaigns.Manage ad hoc mail/email communications delivery process for operational and regulatory communications.Establish and maintain systems and processes to ensure both Sales and MissionSquare Plan Services have access to client communications.Support development and distribution of guides, job aids, manuals, videos and other educational or instructional materials for plan sponsors.Collaborate with MissionSquare Marketing to ensure MissionSquare branding look, feel, voice and message is reflected in all communications.Support additional communications projects as needed.Indirectly manage teammates as backup support to core financial communications processes. Role could possibly have a direct report in the future.If you have the following credentials, we encourage you to apply:5-7 years' communications experience and 1-3 years project management experience required1-3 years' experience in a deadline driven and/or regulatory environment (eg, financial services, healthcare) preferred with retirement plan record keeping experience a plus.To benefit your career and support your wellbeing, we offer:Competitive Total Rewards (compensation and benefits) package, including 401(k) Plan with matching contributionsVaried incentive plansFlexible/Hybrid work schedulesWellness programsTuition reimbursementProfessional and career development coursesMentoring programsVolunteerism programAs a company, MissionSquare Retirement is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities.Positions at this location require a COVID-19 vaccination. Offers of employment are conditioned upon the successful candidate providing proper proof of vaccination status prior to employment and pursuant to applicable law.

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