Items Processing Coordinator Balancer I (Night Shift - Onsite)

Capital One
Glen Allen, Virginia, United States
Mar 18, 2023
Mar 29, 2023
Full Time
Knolls 1 (12034), United States of America, Glen Allen, Virginia

Items Processing Coordinator Balancer I (Night Shift - Onsite)

The Items Processing Coordinator will ensure the day-to-day check processing is completed accurately, meets the defined deadlines, and meets or exceeds established service levels. These roles are critical to Capital One Bank in the daily processing of checks. The primary functions for this role include item processing and meeting regulatory requirements daily.

  • Supports the daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, by reviewing images and balancing files
  • Responsible for processing items within established targets and guidelines to ensure customers get prompt and accurate access to their funds
  • Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information
  • Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements and also make effective independent decisions when necessary
  • Proactively identifying operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others' work
  • Other duties as assigned by manager

Schedule: Monday - Friday 3:30pm - 12:00am EST with rotating Saturdays 8:00am - 5:00pm EST (this schedule includes a 10% Shift Differential)

Location: This role is an essential position and requires on site attendance

Basic Qualifications:
  • High School Diploma, GED, or equivalent certification
  • At least 1 year of experience with Google Suite
  • At least 1 year of customer service or banking experience

Preferred Qualifications:
  • At least 2 years of customer service or banking experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).