Locations: VA - Richmond, United States of America, Richmond, Virginia

ACH Error Resolution - Principal Coordinator, Work From Home

The Principal Coordinator will support the team handling ACH Disputes. This team manages over a thousand claims each week. They have automated their process to streamline the review process of these claims.

Responsibilities:

• Review any claims that are flagged or any claims that were not automated.
  
• Review and process 50-75 claims a day
  
• Have attention to detail to prevent errors in processing claims
  
• Partner with team leads to solve problems and issues
  
• Contribute process improvements to help further streamline work
  
• Meet daily processing metrics
  
• Help support other payment processes
  

Basic Qualifications:

• High School Diploma, GED or equivalent certification
  
• 1 year of Banking or financial services experience
  

Preferred Qualifications:

• 1 year of experience managing claims in high paced environment
  
• 1 year of experience with ACH payments
  
• Knowledge of Regulation (E) Electronic principles
  

Work at Home Technology Requirements

• A secure home office environment that is free from background noise and distractions
  
• A reliable private internet connection that is not supplied by cellular data (hot spot)
  
  • Cable or fiber connections are preferred
    
  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
    
  • Sustained ability to maintain latency less than 250 ms in voice calls is required
    
• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
  
  • A private network is password protected where you have ownership or line of site to every device on the network
    
• Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  
• Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
  

We are unable to consider applicants who do not meet the required Capital One Work From Home compatible internet access, or who live in California, Hawaii, or US territories.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Work From Home: $56,800 - $64,800 for Principal Ops Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).